Q: Storage downgrade request not accepted

Thanks for this. But in that case when you click on'downgrade' it should tell us to call support, not give the option to downgrade and then not allow it, surely? And what number do I need to call! Please?

Thank you. Just seen that you did send me the link before. Apologies.

Well now, here we are: what a strange thing. I have been into my account via settings, iCloud, my account and discovered to my surprise that the storage plan has in fact been changed - which is not at all what I expected.