Currently Being ModeratedMay 15, 2013 8:56 AM (in response to WESPN)
I was looking through our documentation for the best way to troubleshoot this issue. If it is a software issue, then our iPhone Troubleshooting Assistant found here http://www.apple.com/support/iphone/assistant/phone/ should help resolve the issue.
In particular sections 1, 3, and 5. Here is Section 1 to get you started
To restart iPhone, first turn iPhone off by pressing and holding the Sleep/Wake button until a red slider appears. Slide your finger across the slider and iPhone will turn off after a few moments.
Next, turn iPhone on by pressing and holding the Sleep/Wake button until the Apple logo appears.
Is iPhone not responding? To reset iPhone, press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears.
If your device does not turn on or displays a red battery icon, try recharging next.