Currently Being ModeratedDec 11, 2012 9:54 AM (in response to esteban2800)
Doing a little Googling, it looks like you are not alone. And it's not just the iPhone 5, some people are having issues with iPhone 4's on Windows 8 as well. Close iTunes, stop the "Apple Mobile Device Service," plug in the iPhone and then start the "Apple Mobile Device Service" again then open iTunes.
Try restarting the Apple Mobile Device Service - http://support.apple.com/kb/ts1567
Also, do you have the full version of Windows 8 or the beta version?
Currently Being ModeratedDec 11, 2012 6:30 PM (in response to Kurtosis12)
Nope - I tried that. I am going to dig around and check for another solution. There has to be a driver out there that Windows 8 has certified. I am also running the Windows 8 Professional version.
Currently Being ModeratedDec 11, 2012 9:50 PM (in response to esteban2800)
I got it to work but I must say it is unstable because I have no idea what I actually did. According to Microsoft, you need to run iTunes 11 using the compatibility mode which I tried it but still did now work. Then I read another forum to disconnect the USB cable and stop "Apple Mobile Device", plug your phone, and startup the service. It still did not work. After trial and error, I stopped all apple services, uninstalled the unknown USB driver, ran compatibility mode, started up all services and fired up iTunes 11 without my phone plugged in. Finally, I plugged in my phone and iTunes immediately recognized it. This method was somewhat unorthodox but it worked. Hope this can help others using Windows 8 & iPhone 5.
Currently Being ModeratedFeb 5, 2013 7:39 AM (in response to esteban2800)
mine shows in itunes just fine - but only allows me to sync photos to phone, not off the phone and my pc doesnt see the iphone as a device at all...
very frustrating i need the photos off of my phone asap!!
Currently Being ModeratedMay 15, 2013 9:18 PM (in response to esteban2800)
This is what i did and its working now.
open device manager , right click my computer icon , then select manage devices
look for "Universal Serial Bus Controllers" usually will be at the buttom of the list
then right click "generic usb hub" and uniniall it
re-plug your iphone after that
it worked for me
i hope it works for you too
Currently Being ModeratedSep 1, 2013 7:33 AM (in response to esteban2800)
Did anyone find a solution to this? i am using windows 8 64 bit
"mine shows in itunes just fine - but only allows me to sync photos to phone, not off the phone and my pc doesnt see the iphone as a device at all..."
The USB driver and the apple Mobile device areinstalled correctly and it is also visible under other devices, but when i try doing update driver, it can't find a suitable driver for i phone 5 nither in my
system nor online
Pls help me with a soultion
Currently Being ModeratedSep 1, 2013 8:26 AM (in response to carlamich)
Step 1: Install the latest version of iTunes on Windows 8 (using compatibility mode). Windows 8 gives you that option for compatibility mode:
Right click itunes installer.
Cick run in compatibility mode windows 7. If it has no issues, itunes will be installed for windows 8 or it will fail.
(reboot your machine)
Step 2: Stopped all apple services
Open a command prompt and type:
net stop "Apple Mobile Device"
net stop "Bonjour Service"
net stop "iPod Service" (find all Apple services or just use the GUI Services under control panel)
Step 3: Unstalled the unknown USB driver
For this, you need to go to Device Manager and uninstall unknown USB drivers.
Don't be scared, if Windows does not understand that driver, free up the space for a driver that actually works when you plug in your cable:
(please tell me you know how to get to device drivers)
Step 4: Start up all services and fire up iTunes 11 without my phone plugged in. (nothing plugged in / bare startup mode)
net start "Apple Mobile Device"
net start "Bonjour Service"
net start "iPod Service" (find all Apple services or just use the GUI Services under control panel)
Step 5: Plug your iPhone5 and let the USB manager do its thing and iTunes immediately will recognized it.
Step 6: Give me some credit becuase I typed all this stuff for you?
Currently Being ModeratedSep 10, 2013 6:51 AM (in response to thair)
Thank you, Thair! Your explanation completely took care of the problem. There was a moment of panic, when Windows 8 did not respond to generate a new version of the driver, but it eventually did!
Currently Being ModeratedJan 24, 2014 6:49 PM (in response to esteban2800)
I had this issue with an iPhone 5S and windows 8.1. The driver was missing. These are the steps to determine if the driver is missing and add the proper driver.
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