1 Reply Latest reply: May 16, 2013 6:58 AM by Klaus1
sylviapollock Level 1 Level 1 (0 points)

lost mail when unpdating--can't get it to open, although I have the mail icon


mail.app
  • 1. Re: how to get mail
    Klaus1 Level 8 Level 8 (44,485 points)

    Mac OS X v10.6: Mail.app won’t open, or "You can't use this version of Mail…" alert after installing Security Update 2012-004:

     

    http://support.apple.com/kb/TS4424?viewlocale=en_US&locale=en_US

     

    Fellow user Grant Bennet-Alder offers this solution:

     

    Some users have reported this problem if the Mail Application has been moved out of the top-level /Applications folder, or duplicated in another location.

     

    When the Security Update is done, the old version of Mail is disabled.

     

    The solution has been to:

     

    1) make certain Mail is in the /Applications folder

    2) There is no other copy anywhere else.

    3) Once steps 1 and 2 have been done, Manually download and re-apply the Security Update (2012-004) by hand.

     

    Security Update 2012-004 (Snow Leopard)

     

    If the Mail.app has been LOST, it can be re-installed by applying the 10.6.8 version 1.1 combo update. But this update is quite large and it is usually not necessary:

     

    Mac OS X 10.6.8 Update Combo v1.1