1 Reply Latest reply: May 16, 2013 11:20 AM by sterling r
ann173 Level 1 Level 1 (0 points)

I pad won't download apps won't go into Internet screen says certificate has expired , grandson playing with it don't know what he's done


iPad 2 Wi-Fi
  • 1.
    sterling r Community Specialists Community Specialists (3,785 points)

    Hello ann173,

     

    I was looking into what might be going on here, and found an article that may help this issue. It is called iOS: Troubleshooting Wi-Fi networks and connections found here http://support.apple.com/kb/ts1398.

     

    This section in particular:

     

    Basic troubleshooting

    • Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
    • Verify that you are in range of your Wi-Fi router or base station.
    • Confirm that your Wi-Fi router and Cable/DSL modem are connected to power and turned on.
    • Check whether other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    • Update your Wi-Fi router to the latest firmware.
      • For AirPort Base Stations, refer to this article for information about firmware updates. For third-party Wi-Fi routers, check the manufacturer's website for details on updating your firmware.
    • Restart your iOS device
      • Hold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.

     

    If that does not quite get the internet working on the iPad, then I recommend this section down the bottom

     

    • If you are using a public or commercial network that requires a login or subscription, see this article for more information.
    • Verify that you are selecting the correct network if you are in a location with multiple Wi-Fi networks.
    • Verify that the Wi-Fi network settings are correct. You can view and configure Wi-Fi settings using the following steps:
      • Tap Settings > Wi-Fi.
      • Locate the Wi-Fi network you are currently using and tap >.
    • If you've verified that your settings are correct and the issue persists, try the following:
      • Tap "Forget this Network" to reset settings for this Wi-Fi network, including the password. Then try connecting to the network again.
        Note: This can be useful if you identify a network issue and want to prevent the device from automatically using this network in the future.
      • Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings, including passwords, VPN, and APN settings.

    Note: If the Wi-Fi network uses MAC address filtering, you will need to add the MAC address to the access list for the Wi-Fi router. The MAC address for your device is listed as the Wi-Fi address in Settings > General > About.

     

    Cheers,

    Sterling