2 Replies Latest reply: Jun 11, 2013 2:04 AM by catnoir
emrev Level 1 Level 1 (0 points)

basically some of the cds that i have tried to import will not play on my itunes on my laptop, i have no idea why.

i have imported them before on itunes and they worked fine.


iPod touch, iOS 6
  • 1.
    pedro d Community Specialists Community Specialists (1,805 points)

    Hello there, Emrev.

     

    There can be many reasons this may be occurring. The following Knowledge Base article is a great resource:

     

    iTunes 11 for Windows: Import songs from CDs

    http://support.apple.com/kb/PH12486

     

    You might find the following section of particular use, but please review the entire document for helpful information:

    If you have trouble importing songs from an audio CD

    If iTunes doesn’t recognize audio CDs or if you’re having trouble importing songs, check the following:

    • If iTunes doesn’t recognize an audio CD (it doesn’t appear in the iTunes window), quit iTunes, then open it again by double-clicking the app icon in the iTunes folder in the Program Files folder on your hard disk. Do not open iTunes using the shortcut on your desktop. If iTunes now recognizes the CD, delete the iTunes shortcut and create a new one.
    • Choose Edit > Preferences, and click Import Settings. If the “Use error correction when reading Audio CDs” checkbox is not selected, select it. If it’s already selected, deselect it.
    • If you’re having trouble importing songs, make sure you check your computer or drive manufacturer’s site for firmware updates and install any that are appropriate for your computer and CD or DVD drive.
    • Make sure you have the latest software updates for Windows or your CD or DVD drive. Check the Windows website and your computer or drive manufacturer’s site for updates. Also make sure you have the latest drivers for your video and sound cards.
    • If you have more than one CD or DVD drive, try using iTunes with each drive.
    • To see if iTunes can find any problems with your CD drive, choose Help > Run CD Diagnostics and choose DVD/CD Diagnostics. For help with understanding the diagnostics results and other CD troubleshooting information, see Additional troubleshooting tips for burning issues at the Apple Support website.
    • If it’s taking a long time to import a song (more than 10 minutes) from an audio CD, the CD may be dirty or scratched. Try cleaning the CD with a soft, lint-free cloth, and then importing the songs again.

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro D.

  • 2. Re: imported songs from cds wont play on itunes
    catnoir Level 1 Level 1 (0 points)

    Hi Pedro,

     

    Importing problem for me is solved by:

     

    • If iTunes doesn’t recognize an audio CD (it doesn’t appear in the iTunes window), quit iTunes, then open it again by double-clicking the app icon in the iTunes folder in the Program Files folder on your hard disk. Do not open iTunes using the shortcut on your desktop. If iTunes now recognizes the CD, delete the iTunes shortcut and create a new one.

     

    but deleting the itunes shortcut and creating a new one does not? So I have to quit and restart to import each CD? Changing the desktop icon does not seem like a lofgical fix as I am not using it to start itunes? Any ideas?

     

    cheers,

     

    Catnoir