HT202023: About in-app purchases

Learn about About in-app purchases

spenceter

Level 1 (0 points)

Q: In-App Purchase overcharge

I recently purchased an In-App upgrade, was charged accordingly, but never recieved the upgrade in the App. Apple have a nice "report a problem" link beside each purchase in your iTunes receipt, however, don't bother following that rabbit as it leads to nowhere except frustration. As far as Apple are concerned, there is no such thing as an App Store purchase problem!

Any suggestions on how to resolve this issue? Surely someone else has had this problem?

Posted on May 16, 2013 7:03 PM

I have this question too

Q: In-App Purchase overcharge

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by stevejobsfan0123,Helpful

stevejobsfan0123 May 16, 2013 7:09 PM in response to spenceter
Level 8 (43,760 points)

iPhone

May 16, 2013 7:09 PM in response to spenceter

it leads to nowhere except frustration
Care to elaborate on that? Where does it actually lead to?

The necessary links/menus you need to navigate to after clicking the Report a Problem link can be a little tricky to find. See

Refunds from the App Store or iTunes Store
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by spenceter,

spenceter May 16, 2013 11:55 PM in response to stevejobsfan0123
Level 1 (0 points)

May 16, 2013 11:55 PM in response to stevejobsfan0123

So now I am more frustrated! I had previously logged into iTunes etc., then clicked the small 'report a problem' link for the purchase in question, same as the instructions in your Refund... link above. BUT, the link instead went to the iTunes Support 'Welcome' page, not a form relating specifically to the problematic App purchase.

I searched for ages in iTunes support without success (hence my initial frustration) and concluded with the post above.

Thanks for your reply. I have emailed iTunes Support and am awaiting their reply.
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by Acap0143,

Acap0143 Aug 28, 2014 4:42 PM in response to spenceter
Level 1 (0 points)

Aug 28, 2014 4:42 PM in response to spenceter

Same prob here.i was charged 19.52 for a 9.99 upgrade.shouldnt there be a number to call before I have to file a claim with my bank over $9.53?
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by King_Penguin,

King_Penguin Aug 29, 2014 12:02 AM in response to Acap0143
Level 10 (133,666 points)

iTunes

Aug 29, 2014 12:02 AM in response to Acap0143

There isn't a phone number, if you've been overcharged then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com

Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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HT202023: About in-app purchases

Q: In-App Purchase overcharge

All replies Helpful answers

by stevejobsfan0123,★Helpful

by spenceter,

by Acap0143,

by King_Penguin,

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by stevejobsfan0123,Helpful