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iPhone 5 bad call voice quality

274135 Views 925 Replies Latest reply: Mar 25, 2014 12:14 PM by Hgmichaels RSS Branched to a new discussion.
  • eecky Level 1 Level 1 (0 points)
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    May 17, 2013 5:38 AM (in response to Fliptje)

    Was geen probleem.  Heb ook een factuur erbij gekregen dat de oude voor een nieuwe geruild werd.

    Was wel de 4de optie die aangeboden werd.

  • Fliptje Calculating status...
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    May 17, 2013 5:44 AM (in response to joos8123)

    heb juist gebeld en ze kunnen mij dit niet aanbieden omdat ik de telefoon bij telenet en niet bij apple gekocht heb zeggen ze

    hoe heb jij dit gedaan ?

    mail mij anders eens op als je wil


    mvg filip

  • Roadstar Calculating status...
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    May 17, 2013 6:10 AM (in response to Fliptje)

    Would you please keep the thread in English, as it's only a fraction of users who can follow your Dutch (?) discussion and the information there might actually be of use to others as well.


    What comes to the actual topic, seems like the situation got a little better for me with 6.1.4.

  • Carl Ring Level 1 Level 1 (0 points)
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    May 17, 2013 11:43 AM (in response to joos8123)

    Hello again folks,

    i am investigating this with the robotic voices in IPHONE5. The problem seems to be is in many countries. So don't think so much about AT&T and others at this point.

    German Deutsche Telecom say they have resolved the problem, but I am not sure that is the truth. Here is what I picked up:-


    Leenard (Telekom-hilft) vor 4 Monaten


    | zuletzt bearbeitet durch Leenard (Telekom-hilft) vor26 Tagen

    Update (19. April 2013)

    Wir freuen uns, euch mitteilen zu können, dass das Fehlerbild "robotic voice" nicht länger auftreten wird. Zur Behebung aller gemeldeten Einschränkungen liegen noch kleinere Restarbeiten vor uns. In den mit Abstand meisten Fällen werdet ihr euer Smartphone aber schon jetzt wieder wie gewohnt in vollem Umfang nutzen können.

    ______________________ For those of you who don't understand German:-We are glad to inform you that the error issue of the robotic voice will not appear anymore. Then they say that they have some small remaining works to do. And that most smartphones should be working by now...


    Further, and this is what I believe could be an important thing to the problem- It seems to be many who have the problem in areas with poor reception. I have to move around to get a better signal. If anyone calls me, I have to tell them that I don-t hear them and that they have to call back again. Then it works most of the time. Remains only at times to step around a bit.

    Here is my amateurish conclusion: Perhaps the Iphone5 tries to update or switch between 2G and 3G. There is a delay due to switching and this shuts down the signal periodically....?

    So, friends, to help to resolve this, -you all who know about bad reception where you have the problem, let us know! And let Apple know. I am one of the few who have a direct and immediate e-mail communication with them through their swedish office- as good as that. Further, report if it is only YOU who don't hear THEM.

    I hope I was clear in this and wish you good luck with your findings.


    Carl Ring, Sweden

  • sachdevtejash Calculating status...
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    May 17, 2013 11:54 AM (in response to Carl Ring)

    Hi. As I stated before that I had bought new iPhone in India and I was facing the same problem of call quality. Voice is not reaching to the opposite person n all. So I just got it replaced with a new one and so far its working properly. The opposite person can listen me properly as well as I can listen them properly. It's been a week that I got it replaced and till now no issues at all. Hope it keeps working the sane. Touch wood. 

    Wish Apple resolves all its users problems soon.



  • strybie Calculating status...
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    May 18, 2013 1:58 AM (in response to joos8123)

    hello, I am a Belgian Mobistar user and I have the same problems. People hear me very good, but I hear a robot/computer and I can hardly understand a word ... most of the times it starts OK, but later on the problem starts .... why some Ihone5 have the prob and other don't ? Or they all have the problem ? Never had this problem with my Iphone4

  • Lokithor Calculating status...
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    May 19, 2013 11:46 AM (in response to joos8123)

    Hi all,


    I've had the same problem with my iphone 5 in the UK, with people being able to hear me but there voice either drops or sounds like a robot.


    I went to my local apple store and told the genius of my problem and he said I was the first person he had heard of with this problem. He changed the receiver in the phone (which took only half an hour) and since then I have not had a problem.


    Fingers crossed it will not happen again. Hope this helps at all.

  • Finnkl Calculating status...
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    May 23, 2013 12:35 PM (in response to joos8123)

    I have a similar problem. It sounds like bad signal but is not. The other person can hear me fine, but I hear robotic sound.


    iPhone 5



  • Voare Calculating status...
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    May 28, 2013 4:15 AM (in response to joos8123)

    i have the same problem with 2 iphone 5 , isnt their any solution Apple can offer? i heard that from my costumers service (Telenet ) that their network wasn't strong enough to handle the strength of the signal and that i need to test another provider.


    is Apple reading al of this ? then they can search a solution for it they deserve enough on the phones and i want to have a good service for my 2 phones!!!

  • ihsankz Calculating status...
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    May 28, 2013 5:56 AM (in response to Voare)

    Same problem, robotic voice. Upgrade to iOS 6.1.4 didn't help.


    iPhone 5 16 GB Black




  • Nkvangend Calculating status...
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    May 30, 2013 3:18 AM (in response to joos8123)

    Ik heb hetzelfde probleem sinds 2 dagen , ik snap niet hoe het kan maar het lijkt net of mijn speaker kapot aan het gaan is . Heeft iemand al een oplossing ??

  • ihsankz Level 1 Level 1 (0 points)
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    Jun 2, 2013 12:24 PM (in response to joos8123)

    changing the network operator solved the problem for me


    Atyrau, Kazakhstan

    switched from Kcell to Tele2

  • aalter123 Level 1 Level 1 (0 points)
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    Jun 4, 2013 11:45 AM (in response to joos8123)

    Same problem over here.

    see youtube video:

    first deleted everything on my iphone so it is in factorysettings...

    on Mobistar network in Belgium.

    Apple Holland won't help me (pickup and replace the iphone) because i bought the iphone5 in Belgium and not on the

    In Belgium we don't have an Apple store....

  • strybie Level 1 Level 1 (0 points)
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    Jun 4, 2013 3:10 PM (in response to aalter123)

    when I watch the youtube video ... just the same here. When this robotic voice starts, almost impossible to understand other side


    I have many Iphone 5 users who have the same problem, so this is a HUGE problem !! When is the next IOS 6.1.5 coming ? I hope very soon !!!

  • Mr. Brownn Calculating status...
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    Jun 5, 2013 3:24 AM (in response to joos8123)

    Another iPhone 5 user in Belgium here and on the Mobistar network. Tried everything: hard reset, reset network settings, reset all settings and even did a clean restore without backup. Every call I make or receive, people can hear me fine but they all sound like robots. You can't understand anything they say. On top of that, half the calls get dropped.


    Called Apple Support and UPS will pick up my phone tomorrow. I'll have to miss it for two weeks. Didn't want to pay the extra €29 for a new phone (takes 4 days to arrive) and Apple blocking the full retail price on my creditcard again until they receive mine (within 10 days). I'll probably just go to the store for a 4S or another phone in the meantime but if the problem persists, I'm calling it a day with the iPhone 5. I need to be reachable 24/7 (job) and I can't rely on a €699 "iPod touch".

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