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Adding songs to playlist crashes iTunes

2103 Views 9 Replies Latest reply: Jun 4, 2013 6:04 AM by downtownranger RSS
James A. Ganz Calculating status...
Currently Being Moderated
May 17, 2013 8:08 AM

Since the latest update, I am unable to add a song to a playlist without iTunes immediately crashing.  Is anyone else experiencing this bug?

MacBook, OS X Mountain Lion (10.8.3)
  • Aleksdev Level 1 Level 1 (55 points)
    Currently Being Moderated
    May 24, 2013 9:27 AM (in response to James A. Ganz)

    Hey James,

     

    Open Finder>Applications

    Control + Click iTunes>get info

     

    Make sure that you check 32 bit mode and restart the Mac and relaunch iTunes.

     

    Should work like a charm :-)

     

    Aleks

  • leogeckox Calculating status...
    Currently Being Moderated
    May 26, 2013 5:03 AM (in response to James A. Ganz)

    maybe it would work the way I create my playlists:

     

    1.open itunes

    2.in the menu bar, open the fifth icon from the right (i've got a german itunes)Bildschirmfoto 2013-05-26 um 13.49.47.png

    3.in this menu, choose the fifth from the top (seitenleiste einblenden)

    4.itunes will open a chart on the left of your monitor

    5.click on the "+" in the left bottom corner

                                           Bildschirmfoto 2013-05-26 um 13.52.55.png

    6.choose "new playlist"

    7.enter a name

    8.go to your "mediathek"

    9.now get the track and drop it into the playlist on the left

     

    hope, it works

  • Supes1973 Calculating status...
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    May 27, 2013 6:09 PM (in response to Aleksdev)

    I was experiencing the same issue and did as you explained.  It worked for about 3 days and now has reverted to crashing again when adding a new song to a playlist.  I have checked that it is still in 32 bit.

     

    It is baffling me no end.

     

    There doesn't seem to be much support or even acknowledgment of this either.

     

    MacBook Pro

    OS X 10.8.3 2.26 GHz Intel Core Duo

    iTunes 11.0.3

     

    Message was edited by: Supes1973

  • leogeckox Level 1 Level 1 (0 points)
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    May 28, 2013 10:59 AM (in response to Supes1973)

    mhm, I think I can't help you with your mac, but if you're using another apple product like an ipod you maybe can create your playlists on this product (if you have the time, the pleasure or the possibilities)

    As you synchronise your mobile devise it will copy the playlists you created on it and will paste them to your mac.

  • downtownranger Level 1 Level 1 (0 points)
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    May 29, 2013 8:54 PM (in response to Aleksdev)

    I am in 10.6.8. following your instructions does not give me option to choose 32 bit mode.

    Any other suggestions?

    Thanks.

  • Aleksdev Level 1 Level 1 (55 points)
    Currently Being Moderated
    May 31, 2013 10:32 AM (in response to downtownranger)

    @downtownranger,

     

    Another option would be to reinstall OS X. Make sure to back up your system first.(Reinstalling OS X does not erase the data but you never know). You will also need the original Mac OS X disks. If you don't have the disks call Applecare and ask for a replacement.

     

    If you do have the disks then fallow this to reinstall OS X http://support.apple.com/kb/PH6606

     

    Aleks

  • Supes1973 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 31, 2013 10:38 AM (in response to leogeckox)

    I did manage to resolve the crashing issue by simply adding the sidebar on the left and then dragging the song to the playlist rather than using the new menu option to add a song to a playlist.

     

    It is working so far and while it isn't as elegant - at least it is working.

     

    I am more concerned that I need to find a workaround in the first place.  Why have a menu option to add a song to a playlist when it crashes iTunes?  It's not as if I am using old technology either... most current software on all programs including the OS.  I shouldn't have to go in and change my iTunes preference to open in 32bit Mode as I never had to do that before and it still doesn't work.

     

    Basically - even though I have the most up to date version of iTunes - in order for it not to crash I have to use it the old way before the update.  Not a smart move.

  • Aleksdev Level 1 Level 1 (55 points)
    Currently Being Moderated
    May 31, 2013 11:46 AM (in response to Supes1973)

    @Supes1973

     

    Submit some feedback on your issue. I'm sure Apple would like to know about flaws in iTunes as it is a very important Application.

     

    http://www.apple.com/feedback/itunesapp.html

     

    Aleks

  • downtownranger Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 4, 2013 6:04 AM (in response to James A. Ganz)

    Ok, I spent over an hour on the phone with Apple support last night. I had to talk them out of charging me for the call.

     

    Before the call, I had tried dragging songs to sidebar. that worked for only a day. Also, my iPod does not actually sync now even though it says that it is syncing. Also, Genius list creation is not working right.

     

    On the phone he tried multiple things-- none of them worked. He really tried, but clearly Apple is not supporting iTunes any more. They are "supporting" hardware but not software...and then only at a price. Clearly, the glory days of Apple are behind us.

     

    He is sending me discs to reinstall the OS.

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