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HT2490: Mac Basics: Set your preferences

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HT2490 can't get mail

863 Views 1 Reply Latest reply: May 17, 2013 12:20 PM by allen a RSS
ljwags Calculating status...
Currently Being Moderated
May 15, 2013 10:05 AM

Iwas getting mail just fine  -- then all of a sudden mo mail.  Internet working just fine.

MacBook Air, Other OS, os z 10.8.3
  • allen a Community Specialists Community Specialists (2,455 points)
    Currently Being Moderated
    May 17, 2013 12:20 PM (in response to ljwags)

    Hello ljwags,



    The Mail application contains a teriffically useful tool called Connection Doctor. This can help identify the source of your email woes. The following article contains a host of good information regarding potential results from Connection Doctor, and how to go about addressing them.


    OS X Mail: Troubleshooting sending and receiving email messages


    Open Mail Connection Doctor

    In Mail, choose Window > Connection Doctor.

    Tip: If you see a spinning gear in Mail or the Mail Connection Doctor, choose Window > Activity to learn what Mail is doing.




    All the best,



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