HT203213: iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
Learn about iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
Q: Cannot connect to iTunes.Cannot download,cannot update on my iPad. 2nd iPad works perfectly.
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May 17, 2013 12:40 PMby braden85,HelpfulHi there nistan1940!
I have found an article that can help you if you are having trouble updating your iPad. First, you may want to try the steps suggested for your issue in the iPad troubleshooting assistant, which can be found here:
Apple - Support - iPad Assistants
http://www.apple.com/support/ipad/assistant/
If you are still unable to update the iPad after that, or if there is not an option for your particular issue, you may want to follow the steps in this article:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Thanks for using the Apple Support Communities!
Cheers,
Braden
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May 17, 2013 7:16 PMby Texas Mac Man,HelpfulWHich is it - you can't connect to iTunes on your computer or can't connect to iTunes store?
iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
http://support.apple.com/kb/ts4062
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom
