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Adobe Acrobat and Workstations...

448 Views 5 Replies Latest reply: Nov 9, 2013 10:05 AM by tony rollett RSS
Bryan E. Thompson Level 4 Level 4 (2,695 points)
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May 17, 2013 8:39 AM

For many years of using OS X server in our district, we have never been able to use Adobe Acrobat Reader. Opening the software just makes it unexpectedly quit. I was hoping upgrading to 10.8 server would fix this problem, but it hasn't. Has anyone had any experience getting Adobe Acrobat Reader to work? We have some software that requires Adobe Acrobat to interact with many .pdf files.




  • chicster Level 2 Level 2 (200 points)
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    May 18, 2013 8:17 AM (in response to Bryan E. Thompson)



    could you clarify the problem a little bit?  You are trying to open adobe reader on the server itself?


    Or the server has clients of some kind and they can't open Reader? How are they clients - Open Directory, NetBoot, ? 



  • John Lockwood Level 5 Level 5 (5,075 points)
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    May 20, 2013 7:50 AM (in response to Bryan E. Thompson)

    It is possible the problem is Acrobat Reader not working with network home directories. It is a long time since I looked in to this but I think around about Acrobat Reader 9 Adobe broke the ability to use Reader with network home directories. This bug was originally introduced with Acrobat Pro 7 (but not Reader), fixed in Acrobat Pro 8.1, reintroduced in Acrobat Pro 9 (and Reader 9) and may still exist.


    See s-on-os-x/


    The fix for Acrobat Pro and apparently also Acrobat Reader is to redirect a folder to a location on your local harddisk instead of the (in this case) normal location in your network home directory on the server. See the above article.


    Note: With Snow Leopard Server you can automate this redirection.


    Unfortunately Adobe are completely brain dead regarding ensuring their applications work properly with network home directories. Their attitude is that they do not support using their software with servers (literally that is what they said).


    These days Preview at least in Lion and later is able to do almost anything your average user needs with PDFs including deleting or adding pages, adding notes, even producing password protected PDFs.


    PS. Even Microsoft who are notorious for their poor Mac programming do a better job than Adobe with regards to working with network home directories.

  • Jonathan Melville Level 2 Level 2 (450 points)
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    May 20, 2013 8:43 AM (in response to Bryan E. Thompson)

    The problem is pretty much what John Lockwood talked about in his post. There is a directory that Acrobat is unable to read/write to when it resides in a network home directory.


    The fix is to create a symlink to a local directory (I create a folder at /Users/Shared/RedirectData for this purpose).



    mkdir -p /Users/Shared/RedirectData/Acrobat/10.0
    mkdir -p ~/Library/Application\ Support/Adobe/Acrobat
    ln -s /Users/Shared/RedirectData/Acrobat/10.0 ~/Library/Application\ Support/Adobe/Acrobat
  • tony rollett Calculating status...
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    Nov 9, 2013 10:05 AM (in response to Bryan E. Thompson)

    "Quit unexpectedly" happened to me also on my iMac running 10.8.5.  I repaired permissions with Disk Utility and then Adobe Reader behaved itself.  In the meanwhile, I had used Acrobat, which behaved normally.


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