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In contacts I get a message saying The operation could not be completed?

358 Views 6 Replies Latest reply: May 27, 2013 2:15 PM by bug00 RSS
andycswain Calculating status...
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May 18, 2013 9:00 AM

I am consistently getting this pop up window when I return to my contacts. Can anyone advise what this means and if there is a solution. I never normally get messages that lead to no solution?


Contacts error message.png

MacBook Pro, OS X Mountain Lion (10.8.3)
  • Linc Davis Level 10 Level 10 (107,675 points)

    Please try again to post your screenshot, or post the exact, complete text of the error message.

  • Linc Davis Level 10 Level 10 (107,675 points)

    Launch the Console application in any of the following ways:


    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.


    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.


    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • Linc Davis Level 10 Level 10 (107,675 points)

    I'm glad the issue is resolved, but what I told you to do couldn't possibly have resolved it.

  • bug00 Level 1 Level 1 (45 points)

    I have been having this *exact* problem as the Original Poster. 


    It is not a particular action that I take that triggers the error message (which is exactly as the OP showed in his screen shot)...but rather it seems to occur when Contacts is synchronizing with iCloud.  For instance, if I leave Contacts running in the background, when I return to the application, the error message will already be displayed, even though I haven't taken any manual actions within the application.


    It seems to have begun (if memory serves) after I had merged some contact cards (so that I would only see one card and photo for people who already had existing contact cards in my data base and also had Facebook-generated cards after the new OX began including them). 


    I followed the instructions you posted above, and perhaps it does seem to be Facebook related from the info in the error code.  (I had to laugh at the portion that "the user deserves better" than a generic error code.  haha)  If you wouldn't mind taking a look at this and seeing if there is anything I can do to clear it up, I would certainly appreciate it.  (I anonymized my doman and user id to paste in here...but they were correct in the log.):


    5/27/13 1:52:59.602 PM Contacts[18123]: [CardDAVPlugin-ERROR] -getHomeInfo:[_controller containersAtURLs:{( ontacts/

    )}] Error Domain=CoreDAVHTTPStatusErrorDomain Code=401 "The operation couldn’t be completed. (CoreDAVHTTPStatusErrorDomain error 401.)" UserInfo=0x7fa35639ead0 {CoreDAVHTTPHeaders=<CFBasicHash 0x7fa3563577e0 [0x7fff77a74110]>{type = immutable dict, count = 10,

    entries =>

              0 : Case Insensitive Key: Pragma = <CFString 0x7fa35632a460 [0x7fff77a74110]>{contents = "no-cache"}

              1 : Case Insensitive Key: X-FB-Rev = <CFString 0x7fa3566de1c0 [0x7fff77a74110]>{contents = "827944"}

              2 : Case Insensitive Key: Content-Type = <CFString 0x7fa35639b950 [0x7fff77a74110]>{contents = "text/plain; ; charset="utf-8""}

              3 : Case Insensitive Key: Connection = <CFString 0x7fa35666cb00 [0x7fff77a74110]>{contents = "keep-alive"}

              6 : Case Insensitive Key: Date = <CFString 0x7fa356359120 [0x7fff77a74110]>{contents = "Mon, 27 May 2013 20:53:00 GMT"}

              8 : Case Insensitive Key: X-FB-Debug = <CFString 0x7fa356353950 [0x7fff77a74110]>{contents = "UEoD+e8lZhiO6IO8jnKSyFzYtFhYZ3gqMG3kMrrDwTg="}

              9 : Case Insensitive Key: Www-Authenticate = <CFString 0x7fa356692560 [0x7fff77a74110]>{contents = "OAuth realm="Facebook WebDAV", Basic realm="Facebook WebDAV""}

              10 : Case Insensitive Key: Content-Length = <CFString 0x7fff77a4e0a0 [0x7fff77a74110]>{contents = "40"}

              11 : Case Insensitive Key: Cache-Control = <CFString 0x7fa356322240 [0x7fff77a74110]>{contents = "private, no-cache, no-store, must-revalidate"}

              12 : Case Insensitive Key: Expires = <CFString 0x7fa3563d0660 [0x7fff77a74110]>{contents = "Sat, 01 Jan 2000 00:00:00 GMT"}



    5/27/13 1:52:59.614 PM Contacts[18123]: -[NSAlert alertWithError:] called with nil NSError. A generic error message will be displayed, but the user deserves better.

    5/27/13 1:52:59.839 PM Contacts[18123]: -[ACAccountStore renewCredentialsForAccount:withHandler:]: unrecognized selector sent to instance 0x7fa356584810


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