Skip navigation

Why can't I buy a book in iPhoto11?

602 Views 13 Replies Latest reply: May 20, 2013 5:12 PM by ccs074 RSS
ccs074 Calculating status...
Currently Being Moderated
May 19, 2013 1:30 AM

I tried 8 times to buy a book but error message appeared when uploading!  I upgraded the OS to mountain lion and updated the iPhoto11 already.  What can I do?

iPhoto '11, OS X Mountain Lion (10.8.3), Problem in buying book in iPhoto11
  • léonie Level 8 Level 8 (46,485 points)
    Currently Being Moderated
    May 19, 2013 1:49 AM (in response to ccs074)
    but error message appeared when uploading!

     

    What is the error message? There may be several reasons for the upload to fail.

  • léonie Level 8 Level 8 (46,485 points)
    Currently Being Moderated
    May 19, 2013 2:23 AM (in response to ccs074)

    If it was something like "An unknown error occurred, please try again later", that can mean many things:

     

    1. Your book may contain photos with unprintable image files.
    2. iPhoto may not be able to connect to the store because of network problems or firewalls, anti virus software.
    3. Your AppleID may not be valid at the Print store you selected.

     

    Unprintable image files: Have you checked, if the book is o.k.? That is, if it does not contain any file that cannot be rendered?

    iPhoto, Aperture: Previewing an order in iPhoto or Aperture

     

    Could you preview the book or print it to pdf? Sometimes the upload may be hanging, if one of your image files cannot be processed properly. Removing that image from the book and replacing it by another one usually helps. This can happen if the original master image file is corrupted or the filename of the image is too long or contains ctrl-characters.

     

    Network: Temporarily turn off any firewalls, Antivirus software. Try to boot into safe Mode and to upload the book again:

    See:   Mac OS X: What is Safe Boot, Safe Mode?

     

    AppleID and Print Store:

    Set the "Print Products Store" in the iPhoto Preferences panel > Advanced to the country of your billing address in your AppleID settings. The credit card used with your AppleID needs to be valid in that county. You may need to check your Password and Security question on "MyAppleID":

    https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/

     

    Your password and answers to security questions need to be obey apple's new rules for safety.

    Screen Shot 2013-05-06 at 22.09.40.PNG

     

    Regards

    Léonie

  • Old Toad Level 10 Level 10 (113,195 points)
    Currently Being Moderated
    May 19, 2013 11:58 AM (in response to ccs074)

    Before you try to order again create a PDF file of the book as described in this Apple document: iPhoto, Aperture: Previewing an order in iPhoto or Aperture

     

    Check the pdf file for any errors, missing text or photos.  Then order the book.  Keep the pdf file to compare to the hard copy version when you receive it.  If there are any discrepancies you can contact Apple.

     

    OT

  • léonie Level 8 Level 8 (46,485 points)
    Currently Being Moderated
    May 20, 2013 2:40 AM (in response to ccs074)

    Finally, I try to reboot the Mac normally and I turn off the antivirus scanning on browser manually.  And the order of the book is OK!

     

    Thanks for giving your suggestion!

    Great, that you could order your book finally. So it was the antivirus scanning this time, interesting. What antivirus software are you using?

     

    Regards

    Léonie

  • léonie Level 8 Level 8 (46,485 points)
    Currently Being Moderated
    May 20, 2013 4:57 AM (in response to ccs074)

    Thanks,

    it will be good to know, if someone has similar problems.

    Be careful when you let Mackeeper clean your Mac. It tends to clean too many caches - don't let it clean anything where you are not sure if it may be necessary.

     

    Regards

     

    Léonie

  • LarryHN Level 9 Level 9 (54,870 points)
    Currently Being Moderated
    May 20, 2013 7:28 AM (in response to ccs074)

    Read this user tip on MacKeeper - it generally is not a good thing to have

     

    https://discussions.apple.com/docs/DOC-3123

     

    LN

  • Old Toad Level 10 Level 10 (113,195 points)
    Currently Being Moderated
    May 20, 2013 9:11 AM (in response to ccs074)

    I suggest you remove that software ASAP.  See this webpage by one of the top Mac user security people: The Safe Mac » MacKeeper.

     

    If you feel you need such software see this review of such software for the Mac: The Safe Mac » Mac anti-virus testing, part 2

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.