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Iphone 5 from Sprint can't send SMS and using 3G

1239 Views 11 Replies Latest reply: May 19, 2013 3:42 AM by chattphotos RSS
Quoc Anh Calculating status...
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Jan 21, 2013 8:35 AM

Dear Support,

 

My friends help me bought  an iphone 5 white full price, without contract ($649 + taxs) from Sprint Carrier in Apple Store. And the seller tell him that he can use this iphone outside US.

Everything work ok but I can’t use 3G and send SMS and active iMessage & Facetime using my phone number  of  Viettel carrier in VietNam. I can use iMessage & Facetime with my Apple ID

I tried  to reset all setting, using MMS, disable iMessage. changed SMSC number  and followed Apple suggest at forum:  http://support.apple.com/kb/TS4459 but my iphone still can’t use 3G and SMS.

My iPhone information:

-       Model: MD567LL

 


Please help me to use SMS and 3G.

 

I sent an email to support@apple.com and got the reply saing:

 

<quote>"Dear Apple Customer,


Thanks for writing to Apple. We're interested in your comments and feedback, but we don't read or respond to email sent to this address.</quote>

 

Which email address of Apple i can submit my case.

 

I can't call to Apple services because my English not good.

 

I have to use google translate to write an email, pls help me.

 

<Edited by host>

iPhone 5, iOS 6.0.1, iOS6.1 beta 4 not work

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