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Iphone 5 from Sprint can't send SMS and using 3G

1239 Views 11 Replies Latest reply: May 19, 2013 3:42 AM by chattphotos RSS
Quoc Anh Calculating status...
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Jan 21, 2013 8:35 AM

Dear Support,


My friends help me bought  an iphone 5 white full price, without contract ($649 + taxs) from Sprint Carrier in Apple Store. And the seller tell him that he can use this iphone outside US.

Everything work ok but I can’t use 3G and send SMS and active iMessage & Facetime using my phone number  of  Viettel carrier in VietNam. I can use iMessage & Facetime with my Apple ID

I tried  to reset all setting, using MMS, disable iMessage. changed SMSC number  and followed Apple suggest at forum: but my iphone still can’t use 3G and SMS.

My iPhone information:

-       Model: MD567LL


Please help me to use SMS and 3G.


I sent an email to and got the reply saing:


<quote>"Dear Apple Customer,

Thanks for writing to Apple. We're interested in your comments and feedback, but we don't read or respond to email sent to this address.</quote>


Which email address of Apple i can submit my case.


I can't call to Apple services because my English not good.


I have to use google translate to write an email, pls help me.


<Edited by host>

iPhone 5, iOS 6.0.1, iOS6.1 beta 4 not work


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