-
All replies
-
Helpful answers
-
May 19, 2013 8:50 AM in response to jkseagullby judysings,Hi jkseagull,
The troubleshooting steps for Facetime are in the article below...
iPhone 4 or later: You can place a FaceTime call using the following apps:
- Phone: While on a phone call, you can tap the FaceTime icon to invite the other party to a FaceTime call.
- Contacts: Tap the FaceTime icon to place a FaceTime call to the contact you are viewing.
Troubleshooting FaceTime calls
If you're unable to activate or make FaceTime calls, try turning FaceTime off and on again using the following:
- iOS: Settings > FaceTime
- FaceTime for Mac: FaceTime > Preferences
Note: FaceTime may not be available on devices purchased or used in certain countries, including Saudi Arabia and the United Arab Emirates.If you can't place a FaceTime call to a particular contact, try the following:
- Verify that you have the correct phone number or email address.
- Use the correct method of contacting the person. If you are calling:
- An iPhone 4 user: Use the phone number
- An iPad, iPod touch, or FaceTime for Mac user: Use the email address
- Check that each person has an active Wi-Fi or cellular data connection*.
- If you are using router, firewall, or security software that restricts Internet access, verify that port forwarding is enabled.
- Verify that the date and time are set correctly on your iOS device or Mac.
- The Apple ID you are using to register FaceTime on iPad, iPod touch, or FaceTime for Mac must be an email address.
- If your Apple ID is not an email address, you can change it on appleid.apple.com. This article provides instructions on how to change the Apple ID.
- When calling someone using their email address, they must verify that email address for use with FaceTime and be signed in to their Apple ID account. They can verify they are signed in using:
- iOS: Settings > FaceTime
- FaceTime for Mac: FaceTime > Preferences
- Note: If verification is pending, follow the instructions in the email that was sent to that email address to complete verification.
For additional details on troubleshooting FaceTime on iOS devices, see this article.
I hope this information helps ...
- Judy
