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mail disapearing form server

281 Views 1 Reply Latest reply: May 19, 2013 5:17 PM by MrHoffman RSS
adeboi Calculating status...
Currently Being Moderated
May 17, 2013 11:11 PM

We run a mail server from the office - this is IMAP and mail is directed to the server via MX records pointing to the office.  lately mail seams to be disapearing randomly from mail boxes.

 

the mesage gets delivered and the disapears a few seconds later - its not in trash nor in junk folders?

 

some messages dont arrive at all - collegues copied in on conversatons do recive the messages though?

 

its only recently started after a year of perfect function.  the mail boxes are not large and no rules are in place to block or filter mail.

 

some users have there IMAP accounts on phones and a few macs but the missing messages can not be found on any of them.

 

any ideas?

iMac, Mac OS X (10.6.8), imac on an mac server
  • MrHoffman Level 6 Level 6 (11,700 points)
    Currently Being Moderated
    May 19, 2013 5:17 PM (in response to adeboi)

    See if somebody's mail client is using POP3 (which tends to download and delete), or has message download and deletion enabled within IMAP.

     

    Once you're sure it's not a mail client that's configured for message-deletion shenanigans, have a look at the mail server logs and see if you can determine what's happening with the messages.

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