Her Poodle

Q: Safari running VERY slow.

My Mid-2009 Macbook Pro's OS is Mountain Lion, by the way.

 

Ever since a week or so ago, 70% of the time, Safari takes 8-20 seconds to load a page.

 

Before this, pages were loading 2-5 seconds.

 

What's happening?

 

I have Webroot SecureAnywhere, so it's not malware.

MacBook Pro (15-inch 2.53 GHz), OS X Mountain Lion (10.8.3)

Posted on May 19, 2013 6:43 PM

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Q: Safari running VERY slow.

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  • by Her Poodle,

    Her Poodle Her Poodle May 19, 2013 7:08 PM in response to Her Poodle
    Level 1 (0 points)
    May 19, 2013 7:08 PM in response to Her Poodle

    Bump.

  • by ds store,

    ds store ds store May 19, 2013 7:22 PM in response to Her Poodle
    Level 7 (30,395 points)
    May 19, 2013 7:22 PM in response to Her Poodle

    Do this and come back and paste the results

     

    Tune up your Mac here

     

    Etresoft is safe, he's a regular here at Level 7. You can allow it to install past Gatekeeper (system preferences >security> downloads to anywhere for now)

     

     

    Uninstall the anti-malware for now and reboot, it's really not needed as Apple has installed one in OS X 10.6.8 and above. They make changes that conflict with restrictive anti-malware.

     

    Security Steps and Behavior

     

     

    Run the #12 OnyX cache cleaning routine here, it will take some time to complete, this usually does the trick for Safari slow issues.

     

    OnyX is safe, so you can allow it to install past Gatekeeper (system preferences >security> downloads to anywhere for now)

     

    Step by Step to fix your Mac

     

     

    Read here to eliminate other network issues

     

    Diagnosing network issues

     

     

    Also mention your download speed as advertised by your ISP, 2-5 seconds is really slow. Safari for me on 25 Mb/s is 1.5-2 seconds and 1 second on tweaked Firefox.

     

     

    Should give a excellent picture of your situation and we can recommend a course of action.

  • by Her Poodle,

    Her Poodle Her Poodle May 19, 2013 7:33 PM in response to ds store
    Level 1 (0 points)
    May 19, 2013 7:33 PM in response to ds store

    I've been using Mac's for awhile, so I feel really stupid asking this.

     

    What is Gatekeeper?

     

    And I know it may be "safe", but I don't want to rely on a third-party program. Besides, what does it do?

  • by ds store,

    ds store ds store May 19, 2013 7:48 PM in response to Her Poodle
    Level 7 (30,395 points)
    May 19, 2013 7:48 PM in response to Her Poodle

    In OS X 10.8 Apple installed what Windows also uses, signed software that the developer is on record with Apple.

     

    So on 10.8 it might not install at all unless Gatekeeper is temporarily turned off, but you can turn it back on once the software is installed.

     

    If you’re sure the app is safe, you can manually override Gatekeeper by Control-clicking the app and choosing to open it.

     

    https://www.apple.com/osx/what-is/security.html

     

     

    I haven't checked if Etresoft or OnyX is signed or not as I'm on 10.6, so it might just install without Gatekeeper saying a thing.

     

    I've used both and they work as expected, OnyX  I've used since OS X 10.2 or so, it's got a solid reputation.

     

    https://en.wikipedia.org/wiki/OnyX

     

    I won't steer you wrong, I've been with Apple on record for over a decade, actually over 2 decades, jesus I old.

  • by ds store,

    ds store ds store May 19, 2013 7:49 PM in response to Her Poodle
    Level 7 (30,395 points)
    May 19, 2013 7:49 PM in response to Her Poodle

    Her Poodle wrote:

     

    I don't want to rely on a third-party program.

     

    Well your already relying upon a third party software and it's likely screwing up your machine like many anti-malware does to Mac's.

     

     

    OnyX is the safest way to complete a LOT of scary and complicated Terminal commands that clean out all the system etc., caches and let them rebuild.

     

    Corrupt caches are a big problem with slowdown issues in Safari.

     

     

    So are you onboard?

  • by Her Poodle,

    Her Poodle Her Poodle May 19, 2013 7:48 PM in response to ds store
    Level 1 (0 points)
    May 19, 2013 7:48 PM in response to ds store

    Yes, but I don't see what all this has to do with Safari, though. I just wanna figure out why it's slow. And how to make it fast again.

     

    And the load estimate for pages. was just guessed by me.

  • by ds store,

    ds store ds store May 19, 2013 7:54 PM in response to Her Poodle
    Level 7 (30,395 points)
    May 19, 2013 7:54 PM in response to Her Poodle

    Her Poodle wrote:

     

    I just wanna figure out why it's slow. And how to make it fast again.

     

    We don't know at this point, all we can do is throw some things at it and have it speak something back and give us a clue what it is. Software is complicated.

     

    If you rather have a local PC/Mac tech come to your house then opt for that, but that's going to be expensive, why this forum is here and monitored by Apple.

  • by ds store,

    ds store ds store May 19, 2013 7:56 PM in response to Her Poodle
    Level 7 (30,395 points)
    May 19, 2013 7:56 PM in response to Her Poodle

    Never mind, you hire someone to come to your home and assist you.

     

    We can only assist those who can assist themselves.

     

    Have a good day, I'm going to take in a movie.

  • by Her Poodle,

    Her Poodle Her Poodle May 19, 2013 7:58 PM in response to ds store
    Level 1 (0 points)
    May 19, 2013 7:58 PM in response to ds store

    Okay, i'm downloading it now.

  • by Her Poodle,

    Her Poodle Her Poodle May 19, 2013 8:00 PM in response to Her Poodle
    Level 1 (0 points)
    May 19, 2013 8:00 PM in response to Her Poodle

    It won't let me paste the information on here.

  • by ds store,

    ds store ds store May 19, 2013 8:16 PM in response to Her Poodle
    Level 7 (30,395 points)
    May 19, 2013 8:16 PM in response to Her Poodle

    Double click on the process.txt file in your home folder

     

    Screen shot 2013-05-19 at 11.13.57 PM.jpg

     

    It will open up in Text Edit, then from the Edit Menu, Select all and copy, then click in a post here and paste.

     

     

    Sorry, it's getting late and I'm tired, so perhaps we can pick this up tommorow.

  • by chrisbeals,

    chrisbeals chrisbeals May 19, 2013 8:18 PM in response to Her Poodle
    Level 1 (0 points)
    iPhone
    May 19, 2013 8:18 PM in response to Her Poodle

    If safari is running slow then first you should try to reset safari. To do this you click safari on the top left of your screen then click reset, but you don't need to reset the history. If this does not work than simply restart your computer.

  • by Her Poodle,

    Her Poodle Her Poodle May 19, 2013 8:33 PM in response to ds store
    Level 1 (0 points)
    May 19, 2013 8:33 PM in response to ds store

    Yeah, no process.txt is there.

  • by reejakim,

    reejakim reejakim May 19, 2013 9:45 PM in response to Her Poodle
    Level 1 (0 points)
    May 19, 2013 9:45 PM in response to Her Poodle

    Hardware Information:

              MacBook Pro - model: MacBookPro10,2

              1 2.6 GHz Intel Core i5 CPU: 2 cores

              8 GB RAM

     

    Video Information:

              Intel HD Graphics 4000 - VRAM: 768 MB

     

    System Software:

              OS X 10.8.3 (12D78) - Uptime: 0 days 11:17

     

    Disk Information:

              APPLE SSD SM256E disk0 : (251 GB)

                        disk0s1 (disk0s1) <not mounted>: 209.7 MB

                        disk0s2 (disk0s2) <not mounted>: 250.14 GB

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

     

    USB Information:

              Apple Inc. FaceTime HD Camera (Built-in)

              Apple Inc. Apple Internal Keyboard / Trackpad

              Apple Inc. BRCM20702 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

    FireWire Information:

     

    Kernel Extensions:

              com.trusteer.driver.gakl_driver_2          Version: 1

     

    Problem System Launch Daemons:

     

    Problem System Launch Agents:

                     [failed] com.apple.mrt.uiagent.plist

     

    Launch Daemons:

                     [loaded] com.adobe.fpsaud.plist

                     [loaded] com.motive.systemDaemon.plist

                     [loaded] com.trusteer.rooks.rooksd.plist

     

    Launch Agents:

                     [loaded] com.motive.userAgent.plist

                     [loaded] com.trusteer.rapport.rapportd.plist

     

    User Launch Agents:

                     [loaded] com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist

                     [loaded] com.google.keystone.agent.plist

     

    User Login Items:

              iTunesHelper

              Safari

              Dropbox

              AdobeResourceSynchronizer

     

    3rd Party Preference Panes:

              Flash Player

              Rapport

     

    Internet Plug-ins:

              AdobePDFViewer.plugin

              AdobePDFViewerNPAPI.plugin

              Flash Player.plugin

              FlashPlayer-10.6.plugin

              JavaAppletPlugin.plugin

              npMotive.plugin

              QuickTime Plugin.plugin

     

    User Internet Plug-ins:

     

    Bad Fonts:

              None

     

    Top Processes by CPU:

                  11%          usbmuxd

                   4%          Dock

                   3%          AppleMobileBackup

                   2%          WindowServer

                   1%          EtreCheck

                   1%          fontd

                   0%          Finder

                   0%          filecoordinationd

                   0%          iTunes

                   0%          coreservicesd

     

     

    Top Processes by Memory:

              213 MB          iTunes

              164 MB          WindowServer

              123 MB          node

              123 MB          rapportd

              74 MB          mds

              74 MB          Finder

              74 MB          Dropbox

              66 MB          Dock

              57 MB          NotificationCenter

              41 MB          System

     

    am I all good?

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