9 Replies Latest reply: Oct 8, 2013 3:28 PM by tjcs
mdcar Level 1 Level 1 (0 points)

I have a 2011 Macbook pro with mountain lion and I am currently at a hotel where I am unable to connect to the wifi.   To access you select the wifi that you want and open a browser and a login page should show up to allow you to sign in.  I never get that page on Safari, Chrome or Firefox.  I know it's in the settings, because if I load windows on this computer it works fine, but I would rather use OSX.  Any ideas?

 

Thanks


MacBook Pro, Mac OS X (10.7.3)
  • 1. Re: Trouble connecting to Hotel Wifi
    shldr2thewheel Level 7 Level 7 (25,845 points)

    Contact the associates at the front desk of the hotel.  It's their WI-FI, they need to address it.  Perhaps you arent the only one in the hotel experiencing a problem.

  • 2. Re: Trouble connecting to Hotel Wifi
    Linc Davis Level 10 Level 10 (118,005 points)

    So you connect to the network, open a browser window, and load a URL -- it shouldn't matter which one. What exactly happens then?

  • 3. Re: Trouble connecting to Hotel Wifi
    Csound1 Level 8 Level 8 (35,430 points)

    I had this issue at a hotel recently, the problem turned out to be that the URL for the sign in page was incorrect, some inquiry at the front desk finally found the right one (although the hotel insisted that the computer would just "find it automatically")

  • 4. Re: Trouble connecting to Hotel Wifi
    mdcar Level 1 Level 1 (0 points)

    It's supposed to automatically take you to the page to sign in and it never does.  I have windows 7 loaded on my partitioned hard drive and everything works as it should on that.  On OSX it just times out.  I am able to see and select the the network just can't go any further.

  • 5. Re: Trouble connecting to Hotel Wifi
    Csound1 Level 8 Level 8 (35,430 points)

    Then your issue is not the same as the one I had (but check the URL in Windows against the one in OSX, also disable popup and adblockers)

  • 6. Re: Trouble connecting to Hotel Wifi
    GeekBoy.from.Illinois Level 4 Level 4 (2,775 points)

    I have had issues with a few "free" wifi networks that are supposed to work as you describe.  In my case, it turned out that they needed you to use their DNS server so that your attempt to connect to any internet connection was first re-directed to their login page.  It is possible that there is something similar going on for you.  Try setting a new connection profile and removing any custom IP settings you may have, at least long enough to get connected...

  • 7. Re: Trouble connecting to Hotel Wifi
    Linc Davis Level 10 Level 10 (118,005 points)

    From the menu bar, select

      

    ▹ System Preferences... ▹ Network ▹ Advanced... ▹ DNS

      

    Under DNS Servers you should have one or more numerical addresses, such as “192.168.1.1” or “10.0.0.1”. Delete those addresses, then, in the TCP/IP tab, click Renew DHCP Lease. Close the preference pane and save the changes. Try the sign-in procedure again.

  • 8. Re: Trouble connecting to Hotel Wifi
    mdcar Level 1 Level 1 (0 points)

    Thank you for all the help. I created a new connection and now I am up and working great. 

  • 9. Re: Trouble connecting to Hotel Wifi
    tjcs Level 1 Level 1 (0 points)

    Absolutely worked!

    Thanks for that advice, Linc Davis.