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After iTunes 9 upgrade iPod Classic is corrupt without ability to restore

268908 Views 767 Replies Latest reply: Nov 18, 2013 11:40 AM by turingtest2 RSS
  • Jackson Calculating status...

    I had the same problem ie. iTunes is hanging at the "Verifying iPod" stage (running iTunes 10.7.0.21 on Windows 7).  I read through several pages at the start of this thread and the last 5 or so, and tried various suggestions on offer.  None appeared to work, but my iPod Classic 80Gb is now working after the following:-

    - Start iTunes

    - Plug in the iPod

    - A Windows pop-up appeared asking "Do you want to scan and fix iPod ..." (I always get this and normally select "continue without scanning" and all has been OK to date.  On this occasion I selected "scan and fix"

    - A second pop-up appeared giving me the options of fixing file errors and/or dealing with corrupt areas of disk - I selected both and pressed OK

    - A further pop-up eventually appeared saying that fixes cannot be made whilst the device is in use and giving me the option of a forced dismount, or cancel.  I opted for the forced dismount.

    - Checked iTunes a minute later to see that it was busy updating the songs on my iPod.  Didn't see any other signs of the Windows scan process.

     

    Dismounted the iPod and re-connected to see if it's still working and it is.  Did a few re-syncs and further dismounts and all appears to be fine (although always getting the Window asking whether I want to scan the iPod - I always select "continue without scanning").

     

    Hope that it carries on working for me and that it acts as solution for some of you too (although I suspect this might be one of those instances where it looks like we've all got exactly the same issue but it turns out to be varying underlying issues which manifest themselves in the same way).

     

    Like everyone else, it astounds me that this problem can have been hit by so many people and have rumbled on for so long without comment or attempted assistance by Apple.

  • Saint Nick 50 Calculating status...

    Thanks Jackson this has been bugging me for about six weeks where I haven't been able to sync because of the "scan and fix" message.  I tried everything including the horror of removing and re-installing iTunes.  Thankfully your solution has worked.

     

    This problem only occurred with my iPod Classic after upgrading to 11.0.1.12.  Other iPods on other accounts on the same computer perfectly OK. iPod Classic worked OK avter first upgrade to iTunes v11.

  • Jackson Level 1 Level 1 (0 points)

    I'm really pleased to hear that my method has done some good for someone else!  Since my original posting my iPod has been a bit hit and miss - sometimes connecting without problem, sometimes hanging iTunes, but my solution works for me every time a hang occurs.  Since I was on iTunes 10 and you're on 11 perhaps it's time that this thread was renamed!

  • PMQ21 Calculating status...

    I have a 2008 Ipod Classic 160GB and had since the iTunes 9 update I been unable to plug it in without the whole computer freezing and having to be forced to shut it down (I am lucky, many other peoples were wiped).  A friend who works for Apple stayed at the weekend and was able to backup my ipod onto my computer (by unhiding all the files and then backing the ipod up through My Computer, I have a HP laptop) and then we tried again to connect to itunes, for the first time in 4 years it worked and I am now able to use my ipod again.  I can not copy from my ipod into itunes but can upload new music onto my ipod. I always manually upload rather than sync so do not know what happens if you do a full sync.  I hope that this is good news to someone else too. 

  • turingtest2 Level 8 Level 8 (44,125 points)

    Good to hear that you've recovered your media. See Corrupt iPod classic for some other suggestions if/when it goes wrong again.

     

    tt2

  • Saint Nick 50 Level 1 Level 1 (0 points)

    I have encounted further problems since.  I rang Apple help desk and booked myself into an Apple Store.  They then reset the iPod Classic (wiping everything off), but since then it has worked perfectly.

  • Jackson Level 1 Level 1 (0 points)

    I have also suffered the occasional return of the original problem,  but each time the solution I posted about 6 entries back eventually works for me (sometimes requires 3 or 4 attempts before the synch bursts into life).  I'd previously tried wiping my iPod and rebuilding as a new device but that had no benefit in my case.   Hope yours continues to work without problem, but this does seem to be a pesky, inconsistent issue that will bite just after you've become satisied that it's gone for good!

  • Magma23 Calculating status...

    Hey everyone,

     

    I ended up going to my local apple store and they gave me another ipod classic for 60 dollars. (This will only work if your warrrenty has expired)

  • PaulDemonico Calculating status...

    Im having this issue now,

     

    Hi, im currently running on a Windows 7 64-bit OS, and using a iPod classic 160 GB and using iTunes version 11.1.3.8.

     

    I never had this problem before on my old (Vista 32) OS, but today whenI hooked up my iPod to re-add my library to my iPod it said, like it used to on my old OS, that there was something wrong with my iPod and asked to scan, so I did and it eventually connected but it wouldnt stay connected, since my iPod is old I decided to restore it to factory setting since it would only need to re-download all 32,000 + songs all over again. This is when the problem happened, after it restored to factory setting iTunes froze. I could unplug my iPod but iTunes would still be frozen, I would have to force restart or hold the power button down until it would close. Iv checked all kinds of forums on here to see if anything would fix this issue, ex. http://support.apple.com/kb/TS3219 or https://discussions.apple.com/thread/2151907?start=615&tstart=0, and nothing worked, when I plug in my iPod it will ask to scan or continue without scanning ( and either option still leads to freezing) and then iTunes will freeze along with my iPod. It says it connected but it wont sync. I pulled up "computer" and tried to right click my iPod to format it and it will freeze "computer" and it will "Not Respond" and if I close, restart, or wait for it to respond itll stay frozen. Can somebody help me? Iv tried everything I found and nothings worked.

     

    Thanks.

  • turingtest2 Level 8 Level 8 (44,125 points)

    See Corrupt iPod classic. What are your device's stats?

     

    tt2

  • PaulDemonico Level 1 Level 1 (0 points)

    Everytime I try to see my devices stats via https://discussions.apple.com/message/21977923#21977923

     

    It just says Error.

  • turingtest2 Level 8 Level 8 (44,125 points)

    Then that suggests the drive really isn't in very good shape.

     

    tt2

  • PaulDemonico Level 1 Level 1 (0 points)

    So is it my iPod and not my computer? I really dont want to spend $200 on a new iPod to only run into the same issue.

  • turingtest2 Level 8 Level 8 (44,125 points)

    So is it my iPod and not my computer? I really dont want to spend $200 on a new iPod to only run into the same issue.

     

    If your iPod refuses to go into the HDD diagnostics screen then yes, I'd say the problem lies there. That said it wouldn't hurt to backup your iTunes library and other important data.

     

    tt2

     

    PS The forum software is acting up so I posted an empty comment to see your recent post which I've now edited to be a reply to it..

  • amber438 Calculating status...

    I also have the most of the same issues you do but some additional ones I think.  I'm also running Win 7 64 using Ipod classic 160 g.  Was my husbands old one.  I recharged it plugged it into my pc and it worked fine till all of a suddent it fell and got the red x.  I managed to get it up and running and since then it has perodically frozen Itunes on plug in, frozen while playing audiobooks.  So I eventually got my mac laptop to format it and reinstalled the os.  Now every time I plug it into windows, it want's to scan and fix.  A few times I went with it and either it could not access the ipod , did nothing and itunes froze or did a scan and completed it no issues.  I've tested the ipod with my mac laptop utilities and it has fixed a few things and here are the specs

    retracts 9

    reallocs  175

    pending 0

    power on 26

    start stop 66

    temp min 14

    temp max 35

     

    I've put it in disk mode and windows still can't access it for checking.  Am I doing something wrong?  What is the correct way to have windows check it?  It's really making me nuts, this working on again off again garbage.

    If anyone can help that would be great!!

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