larok9
Level 1 (0 points)

Q: My Apple ID says I am trying to update an application with with a different account than what I purchased it with. This software came with my MacBook, and does not update through software update feature. What to do?

My Apple ID says I am trying to update an application with with a different account than what I purchased it with. This software came with my computer, and does not update through software update feature. I am behind in iMovie iPhoto and GarageBand. I can easily update software I added later. Please advise how to resolve this issue. Thanks.

MacBook Pro, Mac OS X (10.7.5)

Posted on May 21, 2013 4:29 AM

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larok9

Q: My Apple ID says I am trying to update an application with with a different account than what I purchased it with. This software c ... more

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  • by ~Bee,

    ~Bee ~Bee May 21, 2013 5:17 AM in response to larok9
    Level 7 (31,792 points)
    Mac OS X
    May 21, 2013 5:17 AM in response to larok9

    They are part of the iLife.  If it came with your computer, you will have the disk for it in your owner's packet.

  • by LowLuster,

    LowLuster LowLuster May 21, 2013 5:38 AM in response to ~Bee
    Level 6 (12,074 points)
    May 21, 2013 5:38 AM in response to ~Bee

    The op won't have any discs if his system came with lion preinstalled.

     

    To larok9

    There was a article just yesterday on macworld for this type of thing. You have to reindex the drive with spotlight and delete some file. Do a search for it on the macworld site.

    ~Bee wrote:

     

    They are part of the iLife.  If it came with your computer, you will have the disk for it in your owner's packet.

  • by cbs20,

    cbs20 cbs20 May 21, 2013 6:37 AM in response to larok9
    Level 4 (2,785 points)
    May 21, 2013 6:37 AM in response to larok9

    Did you buy the computer new or used and what OS did it ship with?

  • by Linc Davis,

    Linc Davis Linc Davis May 21, 2013 8:27 AM in response to larok9
    Level 10 (208,000 points)
    Applications
    May 21, 2013 8:27 AM in response to larok9

    Please try each of the following steps you haven't already taken, until the issue is resolved. After each step, relaunch the App Store and try again.

    1. Follow the instructions in the Apple Support article linked below:

    Mac App Store: Cannot update App Store purchases or updates do not seem available

    2. If any App Store purchases were made under a different Apple ID, or if the bundled iLife applications were accepted under a different ID, sign in to the App Store with that ID to update.

    3. Alternatively, delete the probem applications and re-download them with the ID you're using now. If you haven't already purchased them with that ID, you'll have to do that first, because purchases can't be transferred from one account to another.

    4. Select the Purchased tab in the App Store window. If you see an item in the list marked "You have 3 apps to accept," click Accept.

    5. Triple-click the line below to select it:

    /Library/Caches/com.apple.appstore/adoption.plist

    Right-click or control-click the highlighted line and select

    Services ▹ Reveal

    from the contextual menu. A Finder window may open with a file selected. If it does, delete the selected file. You may be prompted for your login password.

    Then repeat step 4.

    6. Select

    Store ▹ View My Account

    from the App Store menu bar, then select View hidden purchases. If you're trying to update any hidden purchases, unhide them.

    7. Launch iTunes and select

    Store ▹ Authorize This Computer

    from the menu bar.

    8. If you've moved any App Store apps out of the applications folder, or into a subfolder, put them back. Never move or copy those applications.

    9. Contact Account and Billing Support on this page:

    Apple - Mac App Store - Contact Support