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Can't open safari

2675 Views 8 Replies Latest reply: May 27, 2013 12:15 PM by Linc Davis RSS
ChristieJH Calculating status...
Currently Being Moderated
May 14, 2013 3:21 AM

I have a MacBook Air that is fully up to date with OS X 10.8.3, but I am now unable to open Safari.

When I click on it, I get the following error:

 

"Safari cannot be opened because of a problem.

Check with the developer to make sure Safari works with this version of OS X. You may need to reinstall the application. Be sure to install any available updates for the application and OS X."

 

Any idea what I can do?

Should I uninstall and reinstall Safari?

Time Capsule 3Gen, Mac OS X (10.6.8)
  • Linc Davis Level 10 Level 10 (107,815 points)
    Currently Being Moderated
    May 14, 2013 7:50 PM (in response to ChristieJH)

    You may be trying to open an outdated copy of Safari that you created on the Desktop or somewhere other than the Applications folder. Open the Applications folder from the sidebar of a Finder window and try to launch the Safari application in that folder. If it works, delete the outdated copy.

  • Linc Davis Level 10 Level 10 (107,815 points)
    Currently Being Moderated
    May 14, 2013 10:15 PM (in response to ChristieJH)

    What version of Safari is in the Applications folder?

  • Linc Davis Level 10 Level 10 (107,815 points)
    Currently Being Moderated
    May 21, 2013 6:35 AM (in response to ChristieJH)

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Step 1

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

    Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).

     

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

     

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

     

    Step 2

     

    Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • Linc Davis Level 10 Level 10 (107,815 points)
    Currently Being Moderated
    May 27, 2013 12:15 PM (in response to ChristieJH)

    Back up all data.

     

    Boot into Recovery mode. When the OS X Utilities screen appears, follow the prompts to reinstall the OS. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.

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