1 Reply Latest reply: May 21, 2013 8:30 AM by ariel s
Blondiern Level 1 Level 1 (0 points)

Purchased Disney appisode will not download, keeps saying waiting to load even though I've downloaded other apps and deducted $5 from my account.


iPad 2, iOS 6.1.3
  • 1.
    ariel s Community Specialists Community Specialists (1,695 points)

    Hi Blondiern,

     

    If your app is not completing the download, I would try the troubleshooting steps here:

     

    iOS: Troubleshooting applications purchased from the App Store

    http://support.apple.com/kb/ts1702

     

    Specifically, steps 5 and 6:

    5. Restart your device

    Hold the Sleep/Wake button until "slide to power off" appears. Slide to power off your device. When it is off, press the Sleep/Wake button to turn it back on.

    6. Reinstall the affected application

    Remove the application from your device and reinstall it.

    1. Touch and hold any application icon on the Home Screen until the icons start to wiggle.
    2. Tap the "x" in the corner of the application you want to delete.
    3. Tap Delete to remove the application and all of its data from your device.
    4. Press the Home button.
    5. Go to the App Store.
    6. Search for the application and then download it again.

    Even though the app has not finished installing, step 6 should still allow you to delete the icon with the progress bar and try again.

     

    Cheers!

    - Ari