HT3296: Apple TV: Using a third-party remote control

Learn about Apple TV: Using a third-party remote control

par2eagle

Level 1 (0 points)

Q: why does the up button on my apple remote not work?

i can't get the up button on my Apple TV not work. it keeps me from connecting my WIFI.

Apple TV

Posted on May 21, 2013 3:52 PM

I have this question too

Q: why does the up button on my apple remote not work?

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Helpful answers

by Delgadoh,

Delgadoh May 23, 2013 12:49 PM in response to par2eagle
Level 4 (1,405 points)

May 23, 2013 12:49 PM in response to par2eagle

Hey par2eagle,

I'd check out the following article for troubleshooting the issue you're encountering with your Apple Remote:

Troubleshooting the Apple Remote
http://support.apple.com/kb/HT1722

Hope that helps,
David
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by Chris DM,

Chris DM Sep 20, 2015 4:18 PM in response to par2eagle
Level 1 (0 points)

Sep 20, 2015 4:18 PM in response to par2eagle

I had the same problem. After looking at various ways to reset/reprogram the remote, I finally pulled out some hand sanitizer and cleaned the remote. Chances are my 8 year old left a trace of peanut butter around the button and it jammed. It's been working fine since I cleared out the goop.
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by mpopielski,

mpopielski Oct 11, 2015 4:25 PM in response to Chris DM
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Oct 11, 2015 4:25 PM in response to Chris DM

I don't even have kids, but out of desperation with my right button not working, I tried the hand sanitizer idea and va la! Thanks, Chris DM!
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by ZahraN,

ZahraN Nov 6, 2015 8:49 AM in response to Chris DM
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Nov 6, 2015 8:49 AM in response to Chris DM

The hand sanitizer fixed the issue! The right directional button wasn't working and after wiping it down -- voila!-- it works!
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by intohouse,

intohouse Nov 17, 2015 12:53 PM in response to Chris DM
Level 1 (0 points)

Nov 17, 2015 12:53 PM in response to Chris DM

Wow...this worked...my apple remote looked completely clean...obviously not...

Took about a teaspoon of Purell, wiped it heavily around the big circle for 30 seconds...dried the excess off with some tissues...and about 30 seconds later it worked...and my children now think I am a hero
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by audreytang,

audreytang Sep 28, 2016 7:30 PM in response to Chris DM
Level 1 (4 points)

Sep 28, 2016 7:30 PM in response to Chris DM

I used wipes and it fixed the problem. Thank you
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