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My WD Elements Portable Hard drive does not mount or show on my desktop

6411 Views 17 Replies Latest reply: Jun 13, 2013 2:32 PM by Jayas RSS
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Jayas Level 1 Level 1 (0 points)
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May 21, 2013 2:44 PM

Hi - I wonder If anyone can help - I recently purchased a 500 GB WD Elements portable hard drive. I reformatted it on my brother macbook which has mac os Snow leopard 10.6.8 and it shows and works on there but when I try to use it on my powerbook G4 17" laptop which has mac os x ( leopard ) 10.5.8 it does not mount at all on the desktop and does not even show when I use disk utlity - in addition it keeps making a clicking sound - does anyone know what the problem might be ?.

 

I went onto the WD websiite knowledge pages but could not find anything to help - closest solution was that there was not enough power in 2.0 usb port but this works when i use my lacie porsche hard drive no problems so I am a little stuck

 

Also can recommend a good portable hard drive to use with my powerbook - 10.5.8 mac os x - 2.0 USB - 500 GB storage - which is simple to use and works with Time Machine - thanks for any help - Jayas.

PowerBook, Mac OS X (10.5.8)
  • BDAqua Level 10 Level 10 (114,825 points)

    Hello, bus powered drives are real iffy, I think you need an AC powered USB Hub with a high amp port on it...

     

    http://eshop.macsales.com/item/NewerTech/USB2HB7PRO/Specs

  • BDAqua Level 10 Level 10 (114,825 points)

    Hi Jayas,

     

    10.4.11 & up should understand any drive formatted on a //////Mac, just maybr not boot from it... I really think it's a USBpower issue at this point, normally it only supplies 500mA to a device.

  • BDAqua Level 10 Level 10 (114,825 points)

    Good luck!

     

    Make sure it has at least one high power port.

  • BDAqua Level 10 Level 10 (114,825 points)

    Hi, neither of those has a high power port, which may be needed for USB drives.

     

    What App were you using to backup with?

     

    At the Apple Icon at top left>About this Mac, then click on More Info, then click on Hardware>USB, what does it report for speed & mA used?

     

    U3 Cruzer Micro:

     

      Capacity:    14.93 GB

      Removable Media:    Yes

      Detachable Drive:    Yes

      BSD Name:    disk6

      Product ID:    0x5406

      Vendor ID:    0x0781  (SanDisk Corporation)

      Version:    2.00

      Serial Number:    07745218FA42EE93

      Speed:    Up to 480 Mb/sec

      Manufacturer:    SanDisk

      Location ID:    0x4b200000

      Current Available (mA):    500

      Current Required (mA):    200

  • BDAqua Level 10 Level 10 (114,825 points)

    Yes, I think that is your best bet, & use the...

     

    One dedicated 2.1Amp port for charging high powered USB chargeable devices.

     

    For the Drive, that's 4 times the power of the built-in ports.

  • BDAqua Level 10 Level 10 (114,825 points)

    Great news, thanks, & I sure hope we're on the right track, do ost back with the outcome.

  • BDAqua Level 10 Level 10 (114,825 points)

    Well, great to hear anyway, thanks for the report!

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