Skip navigation

ios 6.1.3 WIFI problem

173570 Views 597 Replies Latest reply: Feb 6, 2014 9:28 AM by KJ W RSS Branched to a new discussion.
  • jethro727 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 20, 2013 12:41 PM (in response to PatricJuel)

    So I have not ready all of the posts here, but here's maybe a new wrinkle. My wife and I swapped our devices -Galaxy S3 and iPhone 4S- last Sat. We let local Sprint store do the swap- at their recommendation. Got home and the iPhone setting for wifi was greyed out. Called Sprint and after troubleshooting they suggested that I needed to update iTunes and firmaware. Did that and it connected. Next morning though, same prob. Called Sprint again, we wiped phone completely and for an hour I wa able to connect to my home wireless network. Now I am back in the quick again and unable to activate the wifi setting. This CSR said that this was a known issue with v 6.1.3. I believe that to be the dagger as my wife has had this phone for a long time without connectiivity issues.

     

    The CSR also alerted me that they had two tower outages reported locally starting few days ago (wtg Sprint), but I don't think that would cause the issue I am experiencing.

     

    Are there any steps to downgrade to an older version of firmware? Thanks.

  • D.Sheen Calculating status...
    Currently Being Moderated
    May 21, 2013 5:08 AM (in response to PatricJuel)

    IPhone 4S 18 months old IOS 6.1.3

     

    NO WIFI, NO BLUETOOTH

     

    Sort this out apple, or im replacing this with a HTC phone.

    It is not good enough that an $800 phone only lasts 1.5 yrs.

  • AlainMayandoc Calculating status...
    Currently Being Moderated
    May 21, 2013 9:47 AM (in response to jethro727)

    I'm sorry Jethro but there's no way to downgrade a 6.1.3 iPhone 4S as of now. the best way to beat WiFi issue is to wait for the Beta of iOS 7 which will HOPEFULLY be released this June after the WCW Conference

  • AlainMayandoc Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 21, 2013 9:49 AM (in response to D.Sheen)

    yep, same here. I'll actually swap my phone with the new Xperia Z (waterproof and dustproof) that comes with a 13mp camera. I'm fed of Apple ignoring this problem

  • AlainMayandoc Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 21, 2013 9:50 AM (in response to PatricJuel)

    Hi Patric, the problem is the iOS itself. you shouldn't update your phone and just skip until iOS 7 arrives. you take your phone back for another repair or just wait for the update which will be this June (Beta)

  • AlainMayandoc Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 21, 2013 9:51 AM (in response to razmee209)

    Sad thing it's not working Razmee, I tried the freezer and blower technique and it weirdly worked for 5 mins.

  • AlainMayandoc Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 21, 2013 9:54 AM (in response to tfm927)

    I agree, this is a big diasppointment of Apple. they let many iPhone users down. I wonder what that patch is and I might download it as well and give the link to people here

  • AlainMayandoc Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 21, 2013 9:59 AM (in response to tfm927)

    Hi TFM, after you repaired your phone did it work? is your WiFi running good? tell us more

  • kevin8 Calculating status...
    Currently Being Moderated
    May 22, 2013 6:37 AM (in response to PatricJuel)

    My brand new Iphone 5 was working fine on IOS 6.1.3  . when i went to a friends house after attaching to a wep network ,it stopped working , kept dropping ,somtimes after so many attempts it would connect at very low speeds, and now it would not show any network anywhere at all .i updated to IOs 6.1.4 last night and there has been no change made to the phone .No wifi at all .Thank you Apple for taking our money and working so hard for to give us such a great service

  • Micky64 Calculating status...
    Currently Being Moderated
    May 23, 2013 3:33 AM (in response to Micky64)

    I wonder if theres some sort encoding in the current IOS software thats causing the wi-fi grey out problems to exhist. I believe that the problem is most definatly linked with the bluetooth button in the general settings section.

    Its almost as if thebluetooth function is trying search for a bluetooth device that doesnt even exhist at all.

  • Lawrence Finch Level 7 Level 7 (24,555 points)
    Currently Being Moderated
    May 23, 2013 6:31 AM (in response to Micky64)

    Micky64 wrote:

     

    I wonder if theres some sort encoding in the current IOS software thats causing the wi-fi grey out problems to exhist. I believe that the problem is most definatly linked with the bluetooth button in the general settings section.

    Its almost as if thebluetooth function is trying search for a bluetooth device that doesnt even exhist at all.

    No, there isn't "some sort of encoding in the current iOS software". Unless it has been in every other version. This problem has been reported sporadically for 5 years.

     

    It is definitely linked to BlueTooth, however, because both WiFi and BlueTooth use the same radio chip. And the problem means that either the network settings are corrupted or the radio chip has failed. If the problem is one or the other it is data corruption in iOS; if it is both that usually means that the chip has failed and the phone needs to be replaced.

     

    See: http://support.apple.com/kb/TS1559

     

    If the last step, a Restore as New without reloading your backup doesn't fix it your hardware has failed.

  • kevin8 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 27, 2013 9:58 AM (in response to PatricJuel)

    The  Iphone was replaced for the senond   time and guess what. They all have the same problem . wifi problem . i have to drive 30 kms each way to an Apple store for a replacement and no luck . perhaps i should dump this junk called iphone 5 in the garbage and go for an Android phone . are these phones given to people on exchange the same phone with same problems that was brought back by somebody else? It is very shameful

  • sasapuksic Calculating status...
    Currently Being Moderated
    May 28, 2013 7:16 AM (in response to PatricJuel)

    My Grayed Wi-Fi iPhone fixed! Multiple restores to the point of ‘Settings/Wi-Fi’ is OK + Cellular OFF. If ON, wifi worked but zero routers. Looks like firmware conflict in my case. https://twitter.com/SaS0/status/339366387896180737

  • Traysea1 Calculating status...
    Currently Being Moderated
    May 29, 2013 2:22 PM (in response to PatricJuel)

    We have 2 iPad 2's and an iPhone 4s that will not connect to the home wifi. So I booked an appointment at the Genius Bar.  The iPads both connected to the Apple wifi, so it's not the wifi software, they told me to reset the network settings and switch off the router at the same time. I did this and they STILL WON'T WORK. What is the point having an iPad if it won't work?

    We also have two retina iPad's and an iPhone 5 these are both working fine from the same home router with the same 6.1.3 update, is there a know problem with older i devices with 6.1.3 connecting to some wifi?

  • kaphinekitty Calculating status...
    Currently Being Moderated
    Jun 2, 2013 1:04 AM (in response to D.Sheen)

    Do not attempt speaking to an Apple "genius". Yesterday in Reading I had man named Daniel who told me this was a common problem with the iPhone 4 and the new upgrade (basically this upgrade breaks your phone. But, if you are willing to pay £150 Apple will replace it with a refurbished phone).

    Asked this "genius" how Apple can break a phone (that I have looked after immaculately) and then ask me to buy another one, when all I want is a phone that worked perfectly until Apple broke it?

    This "genius" then proceeded to tell me that he had a "special trick that ONLY genius' were able to do"
    > He restored from factory settings (after I had told him I had done this 3-4 times in 2 weeks).

    I have always defended Apple when others have said what a money grabing company this is... I have always pointed out that every single person has at one point used a device Apple created or Steve Jobs was behind (the mouse, the digital camera, Monster Inc etc etc), but after being so discriminated against by an Apple "genius" who clearly thought I was too female to understand how a device worked... I am strongly rethinking the purpose of Apple (they belittle the very people they orginally sort as their target audience: graphic designers / programmers / engineers).
    I am giving them one last chance to prove that this "genius" is not a true representation of the future of Apple

1 ... 13 14 15 16 17 ... 40 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (10)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.