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HT4629: iTunes: About Books

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HT4629 returning an iTunes purchase

216 Views 1 Reply Latest reply: May 22, 2013 8:23 AM by King_Penguin RSS
Tara.Savage Calculating status...
Currently Being Moderated
May 22, 2013 7:53 AM

I purchased an ibook thinking it was an audio book how do I return the ibook?

  • King_Penguin Level 10 Level 10 (92,525 points)
    Currently Being Moderated
    May 22, 2013 8:23 AM (in response to Tara.Savage)

    Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View My Account (Store > View My Apple ID on iTunes 11) drop-down menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that ibook, click the arrow to the left of it, click the 'Report a Problem' button :


    purchase report 1.jpg


    and then the 'Report a Problem' link on its line :


    purchase report 2.jpg


    and select 'inadvertently purchased' as the problem and fill in the details (iTunes support should reply within, I think, about 24 hours).


    If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : click on Contact iTunes Store Support on the right-hand side of the page.


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