Skip navigation

HT4629: iTunes: About Books

Learn about iTunes: About Books

HT4629 returning an iTunes purchase

216 Views 1 Reply Latest reply: May 22, 2013 8:23 AM by King_Penguin RSS
Tara.Savage Calculating status...
Currently Being Moderated
May 22, 2013 7:53 AM

I purchased an ibook thinking it was an audio book how do I return the ibook?

  • King_Penguin Level 10 Level 10 (92,525 points)
    Currently Being Moderated
    May 22, 2013 8:23 AM (in response to Tara.Savage)

    Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View My Account (Store > View My Apple ID on iTunes 11) drop-down menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that ibook, click the arrow to the left of it, click the 'Report a Problem' button :

     

    purchase report 1.jpg

     

    and then the 'Report a Problem' link on its line :

     

    purchase report 2.jpg

     

    and select 'inadvertently purchased' as the problem and fill in the details (iTunes support should reply within, I think, about 24 hours).

     

    If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.