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itunes freezes when renaming movies

16466 Views 42 Replies Latest reply: Oct 26, 2013 5:28 AM by Curlingace RSS Branched to a new discussion.
  • Marianco1 Level 2 Level 2 (225 points)
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    Jan 20, 2013 5:40 PM (in response to Marianco1)

    OK.

     

    I found out one cause of the slow down:  iTunes Genius.

     

    Once I TURNED OFF Genius, iTunes allows me to rapidly rename movies and change meta-data.

     

    Turn off Genius.

  • Marianco1 Level 2 Level 2 (225 points)
    Currently Being Moderated
    Jan 20, 2013 5:41 PM (in response to Marianco1)

    Turning off Genius doesn't work all the time.

     

    There are still other causes of the slowdown to be found.

  • DeputyDog2003 Level 1 Level 1 (0 points)
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    Jan 21, 2013 3:43 AM (in response to john younger)

    I spent time with apple and resetting permissions resolved the problem. Now when I change any metadata for my video files, it changes quickly. ( it still takes some time for whole movies, but it eventually will work. Just walk away and come back in a few minutes and they will be changed. )

  • Marianco1 Level 2 Level 2 (225 points)
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    Jan 24, 2013 12:09 PM (in response to DeputyDog2003)

    The problem for iTunes is in creating and adding the meta-data track into a video file.  Apparently iTunes has to scan the file first for whatever reason - such as validating the file format - since MP4s can have different tyhpes of tracks. Thus, the larger the video file, the longer this process takes.  For a 1.5 GB video file, this may take iTunes several minutes to add the meta-data track.

     

    Once the meta-data track is installed, the iTunes has a much faster time going about updating it.

     

    My new solution is to not use iTunes at all for changing meta-data in video files since the process is slow and you are limited to doing one file at a time.

     

    I found that Graffiti - with a free upgrade to Graffiti Pro - available at the Mac App store - does a much much nicer and quicker job of adding the missing meta-data track.  It is almost instantaneous.  It doesn't have to scan the entire file first. If you have a movie file, it will also automatically look up the metadata from online resources such as IMDB.com including the artwork. It does a very very nice job.  Then after processing the file through Graffiti, I can add it to iTunes without the headaches.

     

    Bliss.

  • gadrock Calculating status...
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    Feb 1, 2013 5:31 AM (in response to john younger)

    After experiencing this probelm for forever and a day with countless minutes of time wasted, I HAVE A SOLUTION! Albeit one I stumbled on by accident.

     

    Before you rename a file, double click the movie to start playing it, then "X" (close) out of the window playing to stop it playing. Then rename the file and it will work instantly.

     

    Don't ask me why this works, it just does....!

  • Steve Poulton Calculating status...
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    Feb 17, 2013 6:21 AM (in response to gadrock)

    You sir are a genius!

    Works like a charm. Thanks

  • darrylfromolathe Calculating status...
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    Feb 26, 2013 4:21 AM (in response to john younger)

    Ok, so  how do i get back the video file that itunes corrupted?

     

    <Edited By Host>

  • jnbworks Level 1 Level 1 (5 points)
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    May 22, 2013 2:04 PM (in response to darrylfromolathe)

    Yeah same problem. Luckily I had my backup...


    I tried everything posted here. I also tried using MetaX to completely clear and re-make all the meta data. Still same problem - itunes hangs whenever you "get info-> and change anything".

     

    So the only thing I found that worked is to re-encode the video using handbrake and import the new file into itunes. There has to be something about the particular video file itunes didn't like.  Strange.

  • Rikiller Calculating status...
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    Jul 2, 2013 4:14 AM (in response to gadrock)

    That worked for me.

  • jguelker Calculating status...
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    Jul 11, 2013 12:47 PM (in response to john younger)

    A possible solution might be the external HDD itself, not iTunes. When I used MetaX to add metadata, I still had some files that were corrupt after adding to iTunes. The copying to the HDD that iTunes did seemed to be the problem. The file got corrupted through copying to the external HDD.

    I now copy the files manually. Whenever the process of copying seemes to freeze for a second the file is corrupt afterwards. Very annoying, but this way I avoid corrupted files.

    BTW fixing/repairing the HDD through the system tools didnt solve the problem for me.

  • jnbworks Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 11, 2013 1:43 PM (in response to jguelker)

    With both PC and mac the answer for me is to just simply wait... It will come unfrozen given plenty of time.

     

    I've recently purchased a new mac mini.  I noticed that with only certain video files the mac mini itunes also freezes for a few minutes, whereas on the pc the itunes freezes for 30+ minutes with the same files. On other video files both the mac and pc complete a rename or metadata change in the blink of an eye.

     

    On the PC it took a record 30 minutes just to rename a particular video file. Yes 30 minutes! I went off, came back half an hour later and it was still frozen, but a few seconds later it sorted itself out.   Whereas for testing, the mac sorted the same file out in a couple of minutes even though my mac has a fraction of the hardware power of my pc.

     

    Because it's only certain files, I think there must be some file checking or integrity validation that gets done every time you rename or change meta data on a file. Perhaps the PC just takes longer as afterall iTunes is probably written with an apple bias.  I don't think it's hardware processing power causing the delay difference between platforms, as my PC is an Intel i7 with 8gb ram, 128gb solid state drive- with a fresh install of windows 7 64bit, whereas my mac mini is only a little Intel i5 with 4gb ram and an old 5400rpm spinner hdd and Mountain Lion (latest).

     

    For me it doesn't seem to make a difference if the itunes library is on USB drive or the internal drives.

  • FuddS Calculating status...
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    Jul 14, 2013 5:37 PM (in response to john younger)

    Hey, everyone. I'm not sure if this was mentioned here, but I stumbled upon a post somewhere about repairing permissions to fix this problem. I have both Mac and PC's at home, but for the purpose of this discussion I was having this problem on a Windows 7 PC with beefy processors and 8GB or RAM. The PC is used for little else, other than activing as a media source for my Apple TV's, so the issue, for me, wasn't the PC's ability.

     

    Also, I'm using iTunes 10.7.0.21 since I hate iTunes 11.

     

    Anyhow, I repaired the permissions using the guide here: http://support.apple.com/kb/ts1277

     

    Once I "repaired permissions" my ability to quickly change metatag info through iTunes was restored - so far I haven't had any more problems, but only time will tell. Perhaps I'll have to do it again in the future.

     

    Just in case the KB article ever gets deleted, here's a copy/paste of the instructions:

     

    Windows XP

    1. Open My Computer from the Desktop or Start menu.
    2. From the Tools menu, choose Folder Options.
    3. Click the View tab.
    4. In the "Advanced settings" pane under "Hidden files and folders," make sure that the "Show hidden files and folders" option is selected.
    5. Click OK.
    6. Navigate to the following location by either typing it into the address bar, copying and pasting it into the address bar, or clicking through the folder hierarchy listed: C:\Documents and Settings\All Users\Application Data\Apple Computer\iTunes\
    7. Right-click the SC Info folder shown and choose Delete from the shortcut menu.
    8. Restart the computer.

    Windows Vista or Windows 7

    1. Open Computer from the Start menu.
    2. From the Organize menu, choose Folder and Search Options.
    3. Click the View tab.
    4. In the "Advanced settings" pane under "Hidden files and folders," make sure that the "Show hidden files and folders" option is selected.
    5. Click OK.
    6. Navigate to the following location by either typing it into the address bar, copying and pasting it into the address bar, or clicking through the folder hierarchy listed: C:\ProgramData\Apple Computer\iTunes
    7. Right-click the SC Info folder shown and on the shortcut menu, choose Delete.
    8. Restart the computer.
  • Curlingace Calculating status...
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    Oct 26, 2013 5:28 AM (in response to john younger)

    I have this issue, first fix was to play couple of seconds of added file before changing info, that worked till last couple of itunes updates, now I just change info, itunes freezes.

    I just let it be. And in a minute or so it seems to work its self out

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