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Aperture won't export : Retina MacBook Pro

417 Views 5 Replies Latest reply: May 23, 2013 8:33 AM by rbhix RSS
SdeS Level 1 Level 1 (0 points)
Currently Being Moderated
May 22, 2013 2:59 PM

I've been struggling with getting all sorts of basic stuff to work on my supposedly top spec 15" Retina MacBook Pro, the latest is that it can't seem to export from  Aperture.  Finder really slow, attaching files to emails takes ages to open etc - so wondering if it is part of this problem.

 

Has anyone else experienced this.  Obviously being a Pro App I'm going to be charged handsomly to talk to anyone at apple.

 

Occasionally it can export a single image at a time, the export folder location takes ages to open.  Select multiple images and select "Exprt Versions" and absolutely nothing happens.  Export originals, and it crashes Aperture. I'm begining to wonder just how far you can throw a MacBook Pro.

 

It really is the most disapointing Mac I have ever bought, lovely display, but if the computer behind it doesn't function its all a little pointless.

 

Done the usual reboot, disk permissions etc.

 

Thanks for any pointers

 

Stephen

MacBook Pro with Retina display, OS X Mountain Lion (10.8.3), slow, really really slow, under OSX
  • Kirby Krieger Level 6 Level 6 (11,570 points)
    Currently Being Moderated
    May 22, 2013 3:28 PM (in response to SdeS)

    Stephen -- new Macs come with 90 days free technical support (afaik, may not be worldwide).  Have you tried calling Apple?  (I have called for only one issue, and it was given extensive attention.)

     

    Your problems are -- by your own account -- not specific to Aperture.  You are likely to get better replies in a forum dedicated to OS X or to MacBooks.

     

    My workhorse is a 15" rMBA.  Fantastic machine (when it works).  Good luck.

     

    --Kirby.

  • léonie Level 8 Level 8 (46,500 points)
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    May 23, 2013 12:55 AM (in response to SdeS)

    Indeed, that does not look like an Aperture problem at all, like Kirby said.

     

    If the Mac is new and still covered by warranty, take it back to the store you bought it from.

    Collect evidence to show to the support team - crash logs, screenshots, error messages.

     

    The first thing the technical support will do is usually to wipe the disk and to test with a clean install of the MacOS X. So prepare for that and make a backup of your system - or better two.

  • léonie Level 8 Level 8 (46,500 points)
    Currently Being Moderated
    May 23, 2013 2:30 AM (in response to SdeS)

    Stephen,

     

    It is new (ish, about 90 days, and covered by Applecare) but calling Apple help - as I have previously - as soon as you mention it is Aperture they want to charge money - a lot of it and with no guarantee of results - to talk about any issues as it is a Pro App - pity it doesn't behave like one!

     

    ...

     

    Finder really slow, attaching files to emails takes ages to open etc - so wondering if it is part of this problem.

    I'd really let the Apple Store sort out the system and hardware issues, as long as your Applecare lasts.

     

    Make a backup of your system, best a bootable clone on an external drive (so you can easily revert back to your current state, or run your apps  by booting into the clone) and reinstall the system without any third party apps and without Aperture, only the basic set of applications.

     

    Then test your mail and Finder, and if issues remain, go back to AppleCare and present them with the proof, that it is the hardware and not the software.

     

    You may find, that it is not Aperture at all, that is causing the problem, but an incompatible plug-in, kernel extension, "helper" applications, duplicate fonts, problems in the Aperture library inherited from iPhoto, incompatible videos in the Aperture library, an unsuitable drive hosting your Aperture Library. Where is the library located, btw? On an external or internal drive?

     

    Regards

    Léonie

  • rbhix Level 1 Level 1 (85 points)
    Currently Being Moderated
    May 23, 2013 8:33 AM (in response to SdeS)

    As Kirby and Leonie said, it's probably not an Aperture issue.  Though there have been complaints in the MacBook Pro and OSX forums, the only problems I've had with my rMBP (six months old, 2.7ghz, 16gb memory, and 768 ssd) are an occassional spinning beachball when I've left Parallels (and/or lots of other apps, Word, etc) running while opening Aperture.  Knock on wood!  I've got about 364gb of referenced photos on an external drive with the Aperture library on the rMBP's ssd and Aperture just flies along.  Apple will probably want to wipe and restore your hard drive to eliminate any incompatabilities.

    Good luck,

    Richard

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