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TS3694: Resolve specific iTunes update and restore errors

Learn about Resolve specific iTunes update and restore errors

TS3694 cannot connect to iTunes Store and App Store in iphone5 mobile apple

232 Views 1 Reply Latest reply: May 23, 2013 11:36 AM by mario49 RSS Branched to a new discussion.
Mabel E Omega Calculating status...
Currently Being Moderated
May 21, 2013 10:51 AM

unable to access App Store and cannot connect to itunes store

iPhone 5, iOS 6.0.1
  • mario49 Community Specialists Community Specialists (1,715 points)

    Hi Mabel E Omega,


    Thanks for using Apple Support Communities.


    For troubleshooting on this, take a look at this article:

    Can't connect to the iTunes Store



    Troubleshooting on an iPhone, iPad, or iPod touch

    If you haven't been able to connect to the iTunes Store:

    • Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
    • Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.

    • Note: If connected to 3G, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts. 

    • Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet. 
    • Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
    • Try resetting (turning off and then on again) your Wi-Fi router
    • If the issue still persists see, iOS: Troubleshooting Wi-Fi networks and connections or iOS: Troubleshooting Wi-Fi networks and connections.

    Note: All iPhone, and iPod touch models support 802.11b/g Wi-Fi networks. In addition, iPhone 4, and iPod touch (4th generation) support 802.11n Wi-Fi networks (2.4 GHz only).

    Hope this helps,



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