2 Replies Latest reply: May 23, 2013 2:55 PM by Ocean20
Austinplatt Level 1 Level 1 (0 points)

Hello, I have recently purchased a iPhone 4S within a year and I have just now broken my screen and a few of my friends have broken there's too in the past they have been given a free iPhone 4S in return and they also had no insurance the apple supporter said that the first Time you break it we will replace it for free but the second time it is 100$ I was just wondering if I could get a free iPhone in return. Thanks for your support contact me back as soon as you can thanks again

iPhone 4S, iOS 6.1.3, Please reply ASAP
  • 1. Re: Hello I have a question about my iPhone 4S
    Ocean20 Level 6 Level 6 (13,170 points)

    i am not sure that the warranty covers accidental damage



    Apple Inc. of One Infinite Loop, Cupertino, California, U.S.A. 95014 (“Apple”) warrants the Apple-branded iPhone, iPad or iPod hardware product and accessories contained in the original packaging (“Apple Product”) against defects in materials and workmanship when used normally in accordance with Apple's published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period"). Apple’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.

  • 2. Re: Hello I have a question about my iPhone 4S
    Ocean20 Level 6 Level 6 (13,170 points)

    This Warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; (c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause; (e) to damage caused by operating the Apple Product outside Apple’s published guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”); (g) to an Apple Product that has been modified to alter functionality or capability without the written permission of Apple; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the Apple Product, or (i) if any serial number has been removed or defaced from the Apple Product.