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HT1941: MacBook Air: How to find the serial number

Learn about MacBook Air: How to find the serial number

HT1941 Frozen Macbook Air

12648 Views 3 Replies Latest reply: Apr 1, 2014 6:23 AM by krzysztofp RSS
galivantstom Level 1 Level 1 (0 points)
Currently Being Moderated
May 23, 2013 8:53 PM

I have a Macbook Air and up to this evening, ithas performed flawlessly. Tonight, It froze. The keyboard is unresponsive, I can'y manually shout it down and after sitting closed, it would no go to sleep or shutdown. Is there anything I can do or will have to take it into service.

  • dominic23 Level 6 Level 6 (18,520 points)
    Currently Being Moderated
    May 24, 2013 12:52 AM (in response to galivantstom)

    Force Quit


    Press command + option + esc keys together at the same time.



    When Force Quit window appears, select the application, if not already.

    Press Force Quit button at the bottom of the window.



    Force Shut Down


    Press the power button for 10 seconds or more.


    Computer should shut down.



    OS X 10.7 /10.8


    Repair Disk


    Steps 1 through 7



    If this does not help, contact Apple.



  • smhaller Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 28, 2014 2:04 AM (in response to galivantstom)

    Hello all,


    I see this happening several times and especially since the latest OS X (10.9) updates.

    Usually it happens when starting work after sleep mode. I just open a newspaper webpage (even refresh) scroll down a bit and it freezes.


    I would like to know if there are others seeing the same behaving?


    Thanks and regards,

  • krzysztofp Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 1, 2014 6:23 AM (in response to smhaller)

    I have a similar problem with my Airbook 11. The situation is in the moment when it just starts sleep mode and I press any key in this moment. If freezes and I have to restart it through power button. It is regular situation so I decided usining only manual sleep mode. 


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