2 Replies Latest reply: May 24, 2013 8:39 PM by Linc Davis
Julie Kennedy Level 1 Level 1 (85 points)

Since yesterday, I've been having a weird email issue. I'm using Mail 6.3 on an Intel iMac running OS 10.8.3. When I respond to someone's email, it bounces back. But when I send a new email to the same person... it gets through fine. So where is the issue? Is it Mail? Is it Time Warner? Or is it the people who host my website and email account? I'm not sure where to start! Here's the error message:

 

This message was created automatically by the mail system (ecelerity).

 

A message that you sent could not be delivered to one or more of its

recipients. This is a permanent error. The following address(es) failed:

 

(reading BANNER): 554 p3plibsmtp01-03.prod.phx3.secureserver.net bizsmtp Connection refused. IB113

Arrival-Date: Fri, 24 May 2013 18:15:27 +0000

Reporting-MTA: dns; hrndva-oedge01.mail.rr.com

 

Last-Attempt-Date: Fri, 24 May 2013 18:15:27 +0000

Action: failed

Status: 5.0.0

Remote-MTA: dns; smtp.secureserver.net

Diagnostic-Code: smtp; 554 p3plibsmtp01-03.prod.phx3.secureserver.net bizsmtp Connection refused. IB113

Final-Recipient: rfc822;

------ This is a copy of the original message, including all headers. ------

 

Return-Path: <>

X-Authority-Analysis: v=2.0 cv=IZAFqBWa c=1 sm=0 a=ryhuShrv51fR/yuS4hx0Rg==:17 a=wWA2PqEK8ZoA:10 a=AEoJJOzw25sA:10 a=khjgggNTAAAA:8 a=TX_TJF1v0PkA:10 a=87MeiVB7AAAA:8 a=gsVDLw2FAAAA:8 a=WgVpjyy3AW1T-dcQjB4A:9 a=pILNOxqGKmIA:10 a=f8HLF6PvoKwA:10 a=peDS0DdpYk0A:10 a=7DNNloG3OE8A:10 a=wjPhAth5qloA:10 a=5i1Y8z6QhIAA:10 a=njzK4A9GLf8A:10 a=XPh3EJYwh0IA:10 a=7T5J7n7xlveiLQRl:21 a=1_R_mFfeqWKFxUDt:21 a=4Szngzw1AAAA:8 a=Ar7EE9kuAAAA:8 a=mr5ZtTqSAAAA:8 a=kQ7hxlj1AAAA:8 a=DrwG_mkTAAAA:8 a=tJgd3EYO9oMyzDVXjfIA:9 a=_W_S_7VecoQA:10 a=ZGryh38LfwORorp-:21 a=ryhuShrv51fR/yuS4hx0Rg==:117

X-Cloudmark-Score: 0

X-Authenticated-User:

X-Originating-IP: 72.179.12.43

Received: from [72.179.12.43] ([72.179.12.43:49797] helo=[192.168.10.103])

    by hrndva-oedge01.mail.rr.com (envelope-from <>)

    (ecelerity 2.2.3.46 r()) with ESMTP

    id 4A/9B-13811-B3EAF915; Fri, 24 May 2013 18:15:23 +0000

From:  <>

Content-Type: multipart/alternative; boundary="Apple-Mail=_B98DC06D-C036-420F-9A20-512ECBD50CE4"

Message-Id: <>

Mime-Version: 1.0 (Mac OS X Mail 6.3 \(1503\))

Subject: Re: SCOR Golf magazine ad

Date: Fri, 24 May 2013 13:15:21 -0500

References:

To:

In-Reply-To:

X-Mailer: Apple Mail (2.1503)

 

 

--Apple-Mail=_B98DC06D-C036-420F-9A20-512ECBD50CE4

Content-Transfer-Encoding: quoted-printable

Content-Type: text/plain;

    charset=windows-1252

 

That is because what I sent was low res for proofing! I was waiting for =

approval=85

 

I'll send it high res in a moment...

 

Julie

 

 

On May 24, 2013, at 11:42 AM, "Alexis " <> =

wrote:

 

I sent that =BD page add to NEGM and this is what they sent me back. =

What can we do about the pixcelated and blurry factor?

=20

Alexis Busselman, Marketing Manager/Executive Assistant to the =

President

=20

<image001.jpg>

 

=20

=20

=20

From: [mailto]=20

Sent: Friday, May 24, 2013 11:26 AM

To: Alexis

Subject: Re: SCOR Golf magazine ad

=20

Alexis,

=20

The image of the clubs looks very pixcelated and blurry.  Did you blow =

that up and is the element at 300 dpi cmyk?

=20

GREG SAMPSON

Multi-Media Marketing Manager

=20

 

=20

LIFESTYLE MARKETING

New England Golf Monthly - #1 Regional Magazine in the US

New England HomeLife - #1 Homefinder & Lifestyle Guide in the Region

Fairways of Life Magazine =96 Luxury Links Lifestyles & Living

Fairways of Life w/ Matt Adams - #1 Golf Radio Show in the World

=20

=20

From:

Date: Fri, 24 May 2013 11:18:05 -0500

To:

Subject: SCOR Golf magazine ad

=20

Greg,

=20

Attached is the 1=8E2 page ad for SCOR Golf. Please let me know if =

there needs to be any changes made to it.

=20

 

=20

<image001.jpg>

 

=20

=20

=20

 

________________________

 

 

 

 

--Apple-Mail=_B98DC06D-C036-420F-9A20-512ECBD50CE4

Content-Transfer-Encoding: quoted-printable

Content-Type: text/html;

    charset=windows-1252

 

<html><head><meta http-equiv=3D"Content-Type" content=3D"text/html =

charset=3Dwindows-1252"><base href=3D"x-msg://269/"></head><body =

style=3D"word-wrap: break-word; -webkit-nbsp-mode: space; =

-webkit-line-break: after-white-space; ">That is because what I sent was =

low res for proofing! I was waiting for =

approval=85<div><br></div><div>I'll send it high res in a =

moment...<div><br></div><div>Julie</div><div><br></div><div><br><div><div>=

On May 24, 2013, at 11:42 AM, "Alexis" &lt;<a =

href=3D"mailto:"></a>&gt; =

wrote:</div><br class="3D""Apple-interchange-newline"><blockquote =

type=3D"cite"><div lang=3D"EN-US" link=3D"blue" vlink=3D"purple" =

style=3D"font-family: Helvetica; font-size: medium; font-style: normal; =

font-variant: normal; font-weight: normal; letter-spacing: normal; =

line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: =

0px; text-transform: none; white-space: normal; widows: 2; word-spacing: =

0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; =

"><div class="3D""WordSection1" style=3D"page: WordSection1; "><div =

style=3D"margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times =

New Roman', serif; "><span style=3D"font-size: 11pt; font-family: =

Georgia, serif; ">I sent that =BD page add to NEGM and this is what they =

sent me back. What can we do about the pixcelated and blurry =

factor?<o:p></o:p></span></div><div style=3D"margin: 0in 0in 0.0001pt; =

font-size: 12pt; font-family: 'Times New Roman', serif; "><span =

style=3D"font-size: 11pt; font-family: Georgia, serif; =

"> </span></div><div style=3D"margin: 0in 0in 0.0001pt; font-size: =

12pt; font-family: 'Times New Roman', serif; "><span style=3D"font-size: =

11pt; font-family: Georgia, serif; ">Alexis Busselman<i>, Marketing =

Manager/Executive Assistant to the =

President<o:p></o:p></i></span></div><div style=3D"margin: 0in 0in =

0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; =

"><i><span style=3D"font-size: 11pt; font-family: Georgia, serif; =

"> </span></i></div><div style=3D"margin: 0in 0in 0.0001pt; =

font-size: 12pt; font-family: 'Times New Roman', serif; "><span =

style=3D"font-size: 11pt; font-family: Calibri, sans-serif; =

"><span>&lt;image001.jpg&gt;</span><o:p></o:p></span></div><div =

style=3D"margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times =

New Roman', serif; "><b><span style=3D"font-size: 10pt; font-family: =

Calibri, sans-serif; ">An EIDOLON Brand <span =

class=3D"Apple-converted-space"> </span></span></b><span =

style=3D"font-size: 10pt; font-family: Calibri, sans-serif; ">|  =

EIDOLON Brands, LLC<b><o:p></o:p></b></span></div><div style=3D"margin: =

0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', =

serif; "><span style=3D"font-size: 10pt; font-family: Calibri, =

sans-serif; ">504 E. Juan Linn Street | Victoria, TX  =

77901<o:p></o:p></span></div><div style=3D"margin: 0in 0in 0.0001pt; =

font-size: 12pt; font-family: 'Times New Roman', serif; "><span =

style=3D"font-size: 10pt; font-family: Calibri, sans-serif; =

">877-726-7670 ext 102 |<span =

class=3D"Apple-converted-space"> </span><a =

href=3D"mailto" style=3D"color: purple; =

text-decoration: underline; =

"></a><o:p></o:p></span></div><div style=3D"margin: =

0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', =

serif; "><span style=3D"font-size: 11pt; font-family: Georgia, serif; =

"> </span></div><div style=3D"margin: 0in 0in 0.0001pt; font-size: =

12pt; font-family: 'Times New Roman', serif; "><span style=3D"font-size: =

11pt; font-family: Georgia, serif; "> </span></div><div =

style=3D"margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times =

New Roman', serif; "><span style=3D"font-size: 11pt; font-family: =

Georgia, serif; "> </span></div><div><div style=3D"border-style: =

solid none none; border-top-width: 1pt; border-top-color: rgb(181, 196, =

223); padding: 3pt 0in 0in; "><div style=3D"margin: 0in 0in 0.0001pt; =

font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span =

style=3D"font-size: 10pt; font-family: Tahoma, sans-serif; =

">From:</span></b><span style=3D"font-size: 10pt; font-family: Tahoma, =

sans-serif; "><span class="3D""Apple-converted-space"> </span><a =

href=3D"mailto:" style=3D"color: purple; =

text-decoration: underline; "></a><span =

class=3D"Apple-converted-space"> </span>[mailto:greg@<a =

href=3D"" style=3D"color: purple; text-decoration: =

underline; ">nepubinc.com</a>]<span =

class=3D"Apple-converted-space"> </span><br><b>Sent:</b><span =

class=3D"Apple-converted-space"> </span>Friday, May 24, 2013 11:26 =

AM<br><b>To:</b><span class="3D""Apple-converted-space"> </span>Alexis =

Busselman<br><b>Subject:</b><span =

class=3D"Apple-converted-space"> </span>Re: SCOR Golf magazine =

ad<o:p></o:p></span></div></div></div><div style=3D"margin: 0in 0in =

0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; =

"><o:p> </o:p></div><div><div><div style=3D"margin: 0in 0in =

0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; =

"><span style=3D"font-size: 10.5pt; font-family: Calibri, sans-serif; =

">Alexis,<o:p></o:p></span></div></div><div><div style=3D"margin: 0in =

0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; =

"><span style=3D"font-size: 10.5pt; font-family: Calibri, sans-serif; =

"> </span></div></div><div><div style=3D"margin: 0in 0in 0.0001pt; =

font-size: 12pt; font-family: 'Times New Roman', serif; "><span =

style=3D"font-size: 10.5pt; font-family: Calibri, sans-serif; ">The =

image of the clubs looks very pixcelated and blurry.  Did you blow =

that up and is the element at 300 dpi =

cmyk?<o:p></o:p></span></div></div><div><div style=3D"margin: 0in 0in =

0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; =

"><span style=3D"font-size: 10.5pt; font-family: Calibri, sans-serif; =

"> </span></div></div><div><div><div style=3D"margin: 0in 0in =

0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; =

"><span style=3D"font-size: 13pt; font-family: Calibri, sans-serif; =

color: green; ">GREG N</span><span =

style=3D""><o:p></o:p></span></div><div style=3D"margin: 0in 0in =

0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; =

"><i><span style=3D"font-size: 13pt; font-family: Calibri, sans-serif; =

color: rgb(102, 102, 102); ">Multi-Media Marketing =

Manager</span></i><span style=3D""><o:p></o:p></span></div><div =

style=3D"margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times =

New Roman', serif; "><span style=3D"font-size: 13pt; font-family: =

Calibri, sans-serif; "> </span><span =

style=3D""><o:p></o:p></span></div><div style=3D"margin: 0in 0in =

0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; =

"><u><span style=3D"font-size: 10pt; "><a =

href=3D"http://www.nepubinc.com/" style=3D"color: purple; =

text-decoration: underline; "><span style=3D"font-family: Calibri, =

sans-serif; color: rgb(6, 153, 0); ">New England Publishing =

Group</span></a></span></u><span style=3D"font-size: 10pt; font-family: =

Calibri, sans-serif; color: rgb(23, 127, 5); "> </span><span =

style=3D"font-size: 10pt; font-family: Calibri, sans-serif; color: =

rgb(102, 102, 102); ">| Multimedia Design, Distribution &amp; =

Management</span><span style=3D""><o:p></o:p></span></div><div =

style=3D"margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times =

New Roman', serif; "><u><span style=3D"font-size: 10pt; "><a =

href=3D"http://www.collectivethoughtmedia.com/" style=3D"color: purple; =

text-decoration: underline; "><span style=3D"font-family: Calibri, =

sans-serif; color: rgb(6, 153, 0); ">Collective Thought =

Media</span><span style=3D"font-family: Calibri, sans-serif; color: =

rgb(255, 101, 0); text-decoration: none; =

"> </span></a></span></u><span style=3D"font-size: 10pt; =

font-family: Calibri, sans-serif; color: rgb(127, 127, 127); =

"> </span><span style=3D"font-size: 10pt; font-family: Calibri, =

sans-serif; color: rgb(102, 102, 102); ">|  Print &amp; Web Design, =

Photography &amp; HD Video</span><span =

style=3D""><o:p></o:p></span></div><div style=3D"margin: 0in 0in =

0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; =

"><span style=3D"font-size: 10pt; font-family: Calibri, sans-serif; =

color: rgb(102, 102, 102); ">800-736-9020 x11    |   =

c. 757-621-7494 |  </span><span style=3D"font-size: 10pt; =

font-family: Calibri, sans-serif; color: rgb(89, 89, 89); "><a =

href=3D"mailto:" style=3D"color: purple; =

text-decoration: underline; "><span style=3D"color: rgb(89, 89, 89); =

"></span></a></span><span =

style=3D""><o:p></o:p></span></div><div style=3D"margin: 0in 0in =

0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; =

"><span style=3D"font-size: 10pt; font-family: Calibri, sans-serif; =

color: rgb(102, 102, 102); ">Mail: PO Box 357 Swansea, MA 02777  | =

Ship: 1610 GAR Highway Swansea, MA 02777</span><span =

style=3D""><o:p></o:p></span></div><div style=3D"margin: 0in 0in =

0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; =

"><span style=3D"font-size: 10pt; font-family: Calibri, sans-serif; =

color: rgb(102, 102, 102); "> </span><span =

style=3D""><o:p></o:p></span></div><div style=3D"margin: 0in 0in =

0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; =

"><span style=3D"font-size: 10pt; font-family: Calibri, sans-serif; =

color: rgb(89, 89, 89); ">LIFESTYLE MARKETING</span><span =

style=3D""><o:p></o:p></span></div><div style=3D"margin: 0in 0in =

0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; =

"><span style=3D"font-size: 10pt; font-family: Calibri, sans-serif; =

color: green; "><a href=3D"http://www.mynegm.com" style=3D"color: =

purple; text-decoration: underline; "><span style=3D"color: green; ">New =

England Golf Monthly</span></a></span><span style=3D"font-size: 10pt; =

font-family: Calibri, sans-serif; color: rgb(102, 102, 102); "> - =

#1 Regional Magazine in the US</span><span =

style=3D""><o:p></o:p></span></div><div style=3D"margin: 0in 0in =

0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; =

"><span style=3D"font-size: 10pt; font-family: Calibri, sans-serif; =

color: green; "><a href=3D"http://www.nehomelife.com" style=3D"color: =

purple; text-decoration: underline; "><span style=3D"color: green; ">New =

England HomeLife</span></a></span><span style=3D"font-size: 10pt; =

font-family: Calibri, sans-serif; color: rgb(102, 102, 102); "> - =

#1 Homefinder &amp; Lifestyle Guide in the Region</span><span =

style=3D""><o:p></o:p></span></div><div style=3D"margin: 0in 0in =

0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; =

"><span style=3D"font-size: 10pt; font-family: Calibri, sans-serif; =

color: green; "><a href=3D"http://www.FOLMagazine.com" style=3D"color: =

purple; text-decoration: underline; "><span style=3D"color: green; =

">Fairways of Life Magazine</span></a></span><span style=3D"font-size: =

10pt; font-family: Calibri, sans-serif; color: rgb(102, 102, 102); =

"> =96 Luxury Links Lifestyles &amp; Living</span><span =

style=3D""><o:p></o:p></span></div><div style=3D"margin: 0in 0in =

0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; =

"><span style=3D"font-size: 10pt; font-family: Calibri, sans-serif; =

color: green; "><a href=3D"http://www.fairwaysoflife.com" style=3D"color: =

purple; text-decoration: underline; "><span style=3D"color: green; =

">Fairways of Life w/ Matt Adams</span></a></span><span =

style=3D"font-size: 10pt; font-family: Calibri, sans-serif; color: =

rgb(102, 102, 102); "> - #1 Golf Radio Show in the =

World</span><span style=3D""><o:p></o:p></span></div></div><div =

style=3D"margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times =

New Roman', serif; "><span =

style=3D""> </span></div></div></div><div><div style=3D"margin: 0in =

0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; =

"><span style=3D"font-size: 10.5pt; font-family: Calibri, sans-serif; =

"> </span></div></div><div style=3D"border-style: solid none none; =

border-top-width: 1pt; border-top-color: rgb(181, 196, 223); padding: =

3pt 0in 0in; "><div style=3D"margin: 0in 0in 0.0001pt; font-size: 12pt; =

font-family: 'Times New Roman', serif; "><b><span style=3D"font-size: =

11pt; font-family: Calibri, sans-serif; ">From:<span =

class=3D"Apple-converted-space"> </span></span></b><span =

style=3D"font-size: 11pt; font-family: Calibri, sans-serif; ">Alexis =

Busselman &lt;<a href=3D"mailto:" style=3D"color: =

purple; text-decoration: underline; =

"></a>&gt;<br><b>Date:<span =

class=3D"Apple-converted-space"> </span></b>Fri, 24 May 2013 =

11:18:05 -0500<br><b>To:<span =

class=3D"Apple-converted-space"> </span></b>Greg Sampson &lt;<a =

href=3D"mailto:" style=3D"color: purple; =

text-decoration: underline; =

"></a>&gt;<br><b>Subject:<span =

class=3D"Apple-converted-space"> </span></b>SCOR Golf magazine =

ad<o:p></o:p></span></div></div><div><div style=3D"margin: 0in 0in =

0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; =

"><span style=3D"font-size: 10.5pt; font-family: Calibri, sans-serif; =

"> </span></div></div><div><div style=3D"margin: 0in 0in 0.0001pt; =

font-size: 12pt; font-family: 'Times New Roman', serif; "><span =

style=3D"font-size: 11pt; font-family: Georgia, serif; =

">Greg,</span><span style=3D""><o:p></o:p></span></div><div =

style=3D"margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times =

New Roman', serif; "><span style=3D"font-size: 11pt; font-family: =

Georgia, serif; "> </span><span =

style=3D""><o:p></o:p></span></div><div style=3D"margin: 0in 0in =

0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; =

"><span style=3D"font-size: 11pt; font-family: Georgia, serif; =

">Attached is the 1=8E2 page ad for SCOR Golf. Please let me know if =

there needs to be any changes made to it.</span><span =

style=3D""><o:p></o:p></span></div><div style=3D"margin: 0in 0in =

0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; =

"><span style=3D"font-size: 11pt; font-family: Georgia, serif; =

"> </span><span style=3D""><o:p></o:p></span></div><div =

style=3D"margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times =

New Roman', serif; "><span style=3D"font-size: 11pt; font-family: =

Georgia, serif; ">Alexis Busselman<i>, Marketing Manager/Executive =

Assistant to the President</i></span><span =

style=3D""><o:p></o:p></span></div><div style=3D"margin: 0in 0in =

0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; =

"><i><span style=3D"font-size: 11pt; font-family: Georgia, serif; =

"> </span></i><span style=3D""><o:p></o:p></span></div><div =

style=3D"margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times =

New Roman', serif; "><span style=3D"font-size: 11pt; font-family: =

Calibri, sans-serif; ">&lt;image001.jpg&gt;</span><span =

style=3D""><o:p></o:p></span></div><div style=3D"margin: 0in 0in =

0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; =

"><b><span style=3D"font-size: 10pt; font-family: Calibri, sans-serif; =

">An EIDOLON Brand <span =

class=3D"Apple-converted-space"> </span></span></b><span =

style=3D"font-size: 10pt; font-family: Calibri, sans-serif; ">|  =

EIDOLON Brands, LLC</span><span style=3D""><o:p></o:p></span></div><div =

style=3D"margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times =

New Roman', serif; "><span style=3D"font-size: 10pt; font-family: =

Calibri, sans-serif; ">504 E. Juan Linn Street | Victoria, TX  =

77901</span><span style=3D""><o:p></o:p></span></div><div style=3D"margin:=

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  • 1. Re: Emails I've responded to are bouncing back
    safari rss Level 2 Level 2 (410 points)

    You should edit your message to remove personal information (both yours and any third parties).

     

    My suggestion would be to make sure that the email address you are trying to send to is entered correctly, and is the same address that is sending successfully when sending a new message. Also, check to see if your emails are being received, despite you getting a notification of bounceback.

     

    Generally, if a message sends successfully, but bounces back it is either a mistyped address or a problem on the recipient's end.

  • 2. Re: Emails I've responded to are bouncing back
    Linc Davis Level 10 Level 10 (118,005 points)

    Error 554 means that the recipient's mail server rejected the message because the mail server you use didn't identify itself properly. Technically, it failed a reverse DNS lookup. I suspect you're using two different outgoing mail servers, and only one of them has this problem. The only way you can resolve it is by not using that server.