1 2 Previous Next 16 Replies Latest reply: Jun 4, 2013 2:33 PM by Awaters71
jbauer Level 1 Level 1 (0 points)

Hi All,

 

Running an iMac with the latest OSX, all the latest updates, etc.

 

I'll have a conversation with someone (the one I just had was in GTalk) - I scroll back up to look at something we said, and its no longer there.  It disappeared from our conversation history.

 

Anyone know why this might happen?  Could it be that I'm low on iCloud space?

 

- Thanx

- Jon

  • 1. Re: Messages loses messages!
    Awaters71 Level 1 Level 1 (25 points)

    Hey jbauer,

     

    You can locate all of your past conversations in this location

     

    ~/library/messages/archive/

     

    Triple-click on the line above

    Right-click or control-click the highlighted line and select

    Services> Open

    From this folder you will be able to see folders with dates you can open any of these folders and restore the conversations by double clicking on a conversation. Conversations will have .ichat file type

    The first part will help you to get your conversations back I would suggest you check in messages under preferences>messages and look for "save history when conversations are closed" and make sure that it is checked. This will help to make sure that your conversations stay in messages.

    -Alex

  • 2. Re: Messages loses messages!
    jbauer Level 1 Level 1 (0 points)

    Hi Alex,

     

    That helps. I didn't have that option checked, now I do.  Many days are not shown in that archive directory, even though I use messages daily.  Hm.

     

    I went back to the conversation I was referring to earlier, and now even LESS of the conversation is visible when I scroll up.  Something weird is going on.

     

    - Jon

  • 3. Re: Messages loses messages!
    Ralph Johns (UK) Level 9 Level 9 (67,500 points)

    Hi,

     

    Other than syncing Contacts to your iOS devices Messages has nothing to do with iCloud. (other than using an iCloud registered Apple ID as your iMessages ID)

     

    It does not go through the same servers.

    You can use any Apple ID and it does not have to be linked to iCloud.

     

    Messages Beta changed the way iChat displayed older chats as "History" to the current one.

    It displayed ALL the Chats you had ever had with that Buddy if you had brought them over from earlier Versions of iChat.

    (I have some going back to 2004).

    This has been modified in Messages in Mountain Lion to be only those from the Mountain Lion install (It no longer looks in the previous storage location).

     

    It does require that you have the "Save On Close" option selected.

    The "History" will then go back to the last time that settings was changed.

    This is not the same as leaving a chat "Open" as it were in Messages itself.

     

    If you have someone you chat with regularly and for some time each time you chat then scrolling back up the "chat" and it's history can need it to wait to load more history each time you get the cursor to the top.

     

    So...

    Changing the setting for the Save function can upset things in the short term.

     

     

    3Sigcopy2.png
    9:27 PM      Friday; May 24, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 4. Re: Messages loses messages!
    jbauer Level 1 Level 1 (0 points)

    Hi All,

     

    My messages is still very broken.  I dunno what to do to try and fix it.

     

    The "~/library/messages/archive/" directory doesn't even SHOW recent directories for the conversations I've had recently. Yes, I have "Save history..." checked.

     

    Something is wrong.  Even today, someone shared a link with me in Google Talk, and when I scrolled back to get it again, a whole section of our conversation is no longer visible. Just disappeared. Poof.

     

    - Jon

  • 5. Re: Messages loses messages!
    Ralph Johns (UK) Level 9 Level 9 (67,500 points)

    HI,

     

    AS the ~/Library is a hidden folder it and the sub folders are unlikely to show in the Recent List  for folder.

    You have to Manually look using the Finder > Go menu > Go to Folder and typing in at least ~/Library/Messages

     

    This does not work in Firefox

    ~/library/messages/archive/

     

    Triple-click on the line above

    Right-click or control-click the highlighted line and select

    Services> Open

    Although Highlighting and using the Firefox Menu > Services > Open in Firefox does work.

     

    I do find the closing down the app with a chat "open" and then re-opening the App the next day does seem to loose me the Pics involved.

     

    Messages n Jabber.png

    This Buddy of mine was using Google talk at his end.

     

    Have you tried  Computer restart ?

     

     

    3Sigcopy2.png
    7:25 PM      Tuesday; June 4, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 6. Re: Messages loses messages!
    jbauer Level 1 Level 1 (0 points)

    Thanks for the help, Ralph, but I think Apple's implementation of Google Talk is very broken...

     

    Or, maybe it's just Messages that's broken.  I can see lots of directories in ~/library/messages/archive/, but lots of missing ones for days where I 1) had the Save history checked, and 2) had conversations in Messages.

     

    I think Messages is still a Beta.

     

    - Jon

  • 7. Re: Messages loses messages!
    Ralph Johns (UK) Level 9 Level 9 (67,500 points)

    Hi,

     

    That does sound very odd that it is saving some and not others.

     

    I don't find I lose anything if the chat is left "open"  even if  I close the App itself.

     

    I have thought at time that if I look in the /Messages/Archive folder that it does not seem to always have the Chats that I think it should.

    Checking further normally mean I find the Save Setting has been turned Off.

     

    If for some reason you did not Own the ~/Library or the Messages or indeed the Archive folder itself then the problem would occur all the time and not be intermittent as you describe.

     

    Navigate again to the ~/Library/Messages folder at least.

    Highlight the Archive folder then do a Get Info (CMD and i keys together)

    At the bottom of the Infio panel you should be list (as the Mac User Shortname) and have Read and Write Permissions

    Highlight your Name then use the Cogwheel icon under the list.

    If you Own the files this will list your shortname again and it should be greyed out (As in "Make shortname (Me) the Owner") has already been done.

     

    Whilst in the Messages folder go to the Finder > View Menu and Show View Option and use the Show Path Bar if you have not already done so.

     

    Right Click on the Messages item and select Get Info for that folder from the Contextual Menu

    Repeat for the Library Itself.

     

    Example pic actually of the Library folder

    Screen Shot 2013-06-04 at 7.56.06 PM.png

     

     

     

     

    3Sigcopy2.png
    7:57 PM      Tuesday; June 4, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 8. Re: Messages loses messages!
    jbauer Level 1 Level 1 (0 points)

    Yep on all counts -> I'm the owner of ~/library/messages/archive and ~/library/messages.

     

    However, when I go to the Messages folder, I don't see a Show Path Bar selection when I go to View Menu and Show View Option...

     

    - Jon

  • 9. Re: Messages loses messages!
    Ralph Johns (UK) Level 9 Level 9 (67,500 points)

    HI,

     

    I have this

    Screen Shot 2013-06-04 at 8.29.05 PM.png

     

    3Sigcopy2.png
    8:29 PM      Tuesday; June 4, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 10. Re: Messages loses messages!
    jbauer Level 1 Level 1 (0 points)

    Ah, gotya.  I've got that path bar now.  What did you ask that I should do now that I have it turned on?

     

    - Thanx

    - Jon

  • 11. Re: Messages loses messages!
    Ralph Johns (UK) Level 9 Level 9 (67,500 points)

    Hi,

     

    If your right click the Messages item as in the Pic you get an option to Get Info.

     

    This is about the easiest access to do this for th Library itself.

     

     

    3Sigcopy2.png
    8:46 PM      Tuesday; June 4, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 12. Re: Messages loses messages!
    jbauer Level 1 Level 1 (0 points)

    Ok, yeah, all those directories show me as the owner with both read and write access...  So that's not the problem.

     

    - Jon

  • 13. Re: Messages loses messages!
    Ralph Johns (UK) Level 9 Level 9 (67,500 points)

    Hi,

     

    From what you posted I did not think it was but it can be wise to check.

     

    At the moment I can't think of what else to suggest.  (It means I will think on this - not that I have given up).

     

     

    3Sigcopy2.png
    8:50 PM      Tuesday; June 4, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 14. Re: Messages loses messages!
    jbauer Level 1 Level 1 (0 points)

    THANK YOU Ralph!

     

    - Jon

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