3 Replies Latest reply: Jul 8, 2013 1:38 PM by snuffybear
herbertfrompiedmont Level 1 Level 1 (0 points)

IMac Intel Core I7 using OS 10.8.3 Cannot view media using Adobe Flash Player ( eror message says need latest version of Adobe Flash), I have downloaded and installed thelatest Adobe Flash version several times. It says theinstallation was succesful, but when I try to view the media again iget the same ewrror message (need to upgrade to the latest version etc)

 

Herbert


iMac (27-inch Mid 2010), OS X Mountain Lion (10.8.3)
  • 1. Re: Safari does not recognize Adobe Flash upgrade in Mountain Lion
    dominic23 Level 7 Level 7 (20,960 points)

    Are Plug-ins allowed?

     

    Safari > Preferences > Security > Internet Plug-ins:

     

    Allow all other Plug-ins.

     

    Best.

  • 2. Re: Safari does not recognize Adobe Flash upgrade in Mountain Lion
    Linc Davis Level 10 Level 10 (118,405 points)

    If you're sure you've installed the latest version of Flash, take each of the following steps that you haven't already tried. After each step, relaunch Safari and test. For a "missing plug-in" error, start with Step 4.

    1. If you're getting a "blocked plug-in" error, then from the menu bar select

     

     ▹ System Preferences… ▹ Flash Player Advanced

    and click Check Now. Quit and relaunch your browser.

     

    2. Triple-click the line below to select it:

      
    /Library/Internet Plug-Ins
      
    Right-click or control-click the highlighted text and select
      
    Services ▹ Open
      
    from the contextual menu. A folder should open. Delete the following item, or anything with a similar name, if present:
    • Flash Player (failing).plugin  
    You may be prompted for your login password.
      
    3. Re-download and reinstall Flash. Download it from this page:
       
       
    Never download a Flash update from anywhere else.
        
    4. If you get a "missing plug-in" error, select
     
    Safari Preferences... Security
      
    from the Safari menu bar and check the box marked Enable plug-ins.

     

    5. Select

    Safari Preferences... Extensions

    from the Safari menu bar. If any extensions are installed, disable them.

    6. In the Safari preference window, select

    Privacy Remove All Website Data

    Close the window. Then select

     ▹ System Preferences… ▹ Flash Player Advanced

    and click Delete All. Close the preference pane.

  • 3. Re: Safari does not recognize Adobe Flash upgrade in Mountain Lion
    snuffybear Level 1 Level 1 (0 points)

    worked like magic.  why couldn't the genius bar tell me this?!