HT201406: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

Learn about If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch
cuden
Level 1 (0 points)

Q: My ipod 4 will not let me input my passcode to unlock the screen. I can input the correct code numbers but nothing appears, ( no dots), in the passcode boxes. Help!

My ipod 4 will not let me input my passcode to unlock the screen. I can input the correct code numbers but nothing appears, ( no dots), in the passcode boxes. Each number that I press on the keypad has a circle around it and voice control states the correct key but the screen remains locked. Help!

iPod touch

Posted on May 25, 2013 6:28 PM

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cuden

Q: My ipod 4 will not let me input my passcode to unlock the screen. I can input the correct code numbers but nothing appears, ( no d ... more

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  • by Philly_Phan,

    Philly_Phan Philly_Phan May 25, 2013 7:26 PM in response to cuden
    Level 6 (13,576 points)
    iPhone
    May 25, 2013 7:26 PM in response to cuden

    Restore, if iTunes will let you.  Everything except the password will be restored.  Connect via cable to the computer that you use for sync.  Be forewarned that it takes a long time.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."

     

    At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.

     

    If you're unable to do the Restore, go into Recovery Mode per the instructions here.