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"Other" data (iPhone) - How do I remove this junk?

1178956 Views 1,155 Replies Latest reply: Apr 11, 2014 8:07 PM by Mr. Luigi RSS Branched to a new discussion.
  • TwistedByDesign Level 1 Level 1 (0 points)

    A small yet potentially important update: today my colleague went straight to Apple Belgium HQ, underneath his arm: an empty iPad 16gb with 10gb of others. Alright, truth be told: Apple asked him to bring one if he should pass by, but details, details... Anyway, Apple hooked it up to some savvy iTunes on steroids and took a peak underneath the hood. They used a backup of this iPad and restored it with JuicePhone. Result: Even though iMessage was empty, ALL of the other data (with the exception of necessary system data) was in ... *drumroll* ... iMessage. Up to this point, Apple has always denied or ignored this issue and was very defensive when someone suggested the problem might exist within their native apps (they even sat down with developers of apps of which Apple suspected they leaked data). But they did acknowledge the issue and they are in fact working on it. Basically, when sending a video of picture through iMessage, iMessage copies the pic/vid. It's compressed and then sent. If the sending fails, the vid/pic becomes corrupt and ends up in other data. But I guess we already knew this.


    So not much news, albeit a little bit hopeful.


    Ps. In case I sound a bit cynical, I'm actually not: Apple Belgium has been very open to our problem and is trying to work within the space Apple Int. gives them.

  • yiroonyap Calculating status...

    Dear All,


    After a whole full day I managed to solve my issue of "Others" that kept increasing in size up to 16 GB!!


    Thank you all for your suggestions. I restored twice and restored from Back UP but it did not work for me.


    What worked -


    1. I realised that with my phone plugged into itunes I clicked on "On This Phone " Tab and found multiple (many many multiples) copies of Voice Memos recordings. Each time I synched more Ghost Copies appeared which I COULD NOT DELETE using itunes.


    2. The multiple copies WERE NOT VISIBLE on the iPhone5 (only the originals), only through itunes!!


    3. I used iFunBox ( a freeware) but I am sure some of the other software like iExplorer or DiskAid would work as well


    4. Using iFun Box i scanned the Music folder amd found the multiple copies of the Voice Memos and deleted all.


    5. I went back to itunes and Voila!! the Others was down to 1.5G from 17G!!


    Hope this helps someone.

  • Mr. Luigi Level 1 Level 1 (5 points)

    Something else that you might want to try based on my recent experence:


    Under "Summary" in the iTunes menu on my computer I had "Automatic Backup" set to "iCloud."  Since I really don't travel that much, it makes more sense for someone like me have "Automatic Backup" set to "This Computer." The iCloud Backup covers only the most important data on your iDevice.  The Computer Backup is a Full Backup.


    Interesting, each time I applied this new setting to my various iDevices and resynced my "other" data shrunk!




    I won't even pretent to understand why this happens.


    It just did.

  • TwistedByDesign Level 1 Level 1 (0 points)

    [offtopic] Question: how does one contact a moderator? [/offtopic]

  • Lawrence Finch Level 7 Level 7 (24,455 points)

    I've forwarded your post to the host team.

  • rhuete13 Calculating status...

    Hi all,


    For the past couple of days I've been trying to manage my "others" issue just like the rest of us and I finally found something that worked for me.


    I followed multiple blogs and various instructions from this post like:


    cleared cookies and cache

    cleared music art

    deleted email accounts

    restored phone to previous versions, etc


    I was able to erase a significant portion of the dreaded "other" but still had 9.7 GB eating up vital music room


    deleted music- still there

    deleted apps- still there


    Then I went back and deleted every text message I've ever had. It may seem silly, but from the looks of things I had failed to delete the vast majority of text I had received going back to my OG Iphone in 2008.


    Voila- 9.7 GB to 838 MB


    I don't think this has always been the case considering that the texts never took up space before, but whatever.


    If you can part with those pics your in-laws sent you from their vacation to Wyoming or the naughty pics you have stashed from 3 girlfriends ago, then this may be the solution to your problem. Or if its not an issue just save them to your camera roll.


    Hope this helps somebody. Anybody. it had been driving me bonkers for the last couple of days.


    thanks to all the prior posters for their help and input.


    happy hunting.

  • annabanana54321 Calculating status...
    Currently Being Moderated
    May 25, 2013 8:39 PM (in response to Lexxxa3)

    Deleting the "All Music" data in my Settings/General/Usage/Music cleared up 3.37 GB! Oh my gosh thank you for the help, Lexxxa3!

  • Mr. Luigi Level 1 Level 1 (5 points)



    Gotta hope you were just kidding with your post.  If not, please check the previous page of this discussion (page 49) second post from the bottom.


    Lexxxa3's "workaround" is really




    We really need to get that paragraph from Lexxxa3's post (page 5) removed by the moderators.


    @Lawrenece Finch


    Sweet Larry, How are you making contact with the hosts of this discussion?  That segment of Lexxa3's post (on page 5 of this discussion) about music is still there.  Maybe annabanana54321 is just pulling our "bananas", but if not that's one more victum of this vile piece of bad advice.

  • Lawrence Finch Level 7 Level 7 (24,455 points)
    Currently Being Moderated
    May 26, 2013 1:56 PM (in response to Mr. Luigi)

    I've sent another request for edit.

  • Stangs55 Calculating status...

    Just cleared most of 17.8 Gb of Other by deleted every iMessage.


    How is this still an issue with Apple? It's not just since iMessages either...I've been dealing with craptons of "Other" for as long as I can remember on my iDevice.


    Hoping Ive brings more than good looks to iOS7.

  • TwistedByDesign Level 1 Level 1 (0 points)

    That's just too much of a halfway solution. In most cases, restoring and restarting from scratch is helpful. But - no offense intended - in case of an iPad that's actually being used to work, it's one **** of a task. I'm thinking of our own situation right now: in a 1:1 iPad development at school. Pupils have their apps with their courses, tasks, files ... You don't just delete those and start from scratch. Our workaround is to back up everything manually, then restoring, then copy everything back. App by app. In case anyone wants to have a go, we use iFunbox to do so ( ) - iTunes doesn't cut it (file by file, no folder structure). We made instructional videos to pupils can go through the process step by step.


    And to all you non-believers, it is actually in SMS/attachments. No music, no album art, no caching. If you don't believe me, download JuicePhone ( ) and extract your existing backup, JuicePhone will make it possible to browse the actual contents of your backup. You will notice that the folder /Home/Library/SMS/Attachments is about the same size as your others. If you dig a little deeper, you'll find ALL of the videos and pictures you've ever sent through iMessage, even those you've deleted.

  • Lawrence Finch Level 7 Level 7 (24,455 points)
    Currently Being Moderated
    May 27, 2013 6:27 AM (in response to Mr. Luigi)

    Mr. Luigi wrote:



    @Lawrenece Finch


    Sweet Larry, How are you making contact with the hosts of this discussion?  That segment of Lexxa3's post (on page 5 of this discussion) about music is still there. 

    Looks like it worked this time.

  • Mr. Luigi Level 1 Level 1 (5 points)

    @ Lawrence Finch


    You da' Man!  Thanks.

  • Mr. Luigi Level 1 Level 1 (5 points)

    @ TwistedByDesign


    Thanks for all your continued input. For obvious reasons, your posts are of significant interest to the IT department at our school.  Right now, I believe they have iMessage disabled on the kids iPads.  The original reason was not because of its connection to "other" data.  At the time, they were oblivious of that problem.  They did it because iMessage was too "distracting" to the kids in the Middle School.  Until Apple fixes what appears to be a significant problem with iMessage I think your experience is going to motivate them to keep it off!


    I agree with your thoughts about Restoring as New.


    This is pretty much off topic, but beyond all the issues with iMessage you mentioned I've always wondered why deleting an iMessage on one Apple Device doesn't delete it on all Apple Devices registered to the same account.  I have a Mac Mini, a MBP, an iPhone, an iPad, and an iPod Touch.  EACH demands a seperate delete of an iMessage.  I don't get that.  If I have read an iMessage on my iPhone and am done with it, I delete it and don't want to see it again.  I certainly don't want to see it again on 4 other devices and have to delete it on those too!  At a minimum it would be nice if Apple gave the user the option for "bulk" deleting of iMessages across all devices registered to the same account.


    Woops...sorry for the rant.

  • Mr. Luigi Level 1 Level 1 (5 points)

    @ TwistedByDesign


    I shared your post with our IT fellow in charge of the iPad 1 on 1 program.  His reply:


    "Interesting! Yes, if iMessage has anything to do with it that would explain why we're not seeing the problem because we block it for the kids altogether so it's not a distraction for them."


    Hm..Two schools running 1 on 1 WITH iMessage and one WITHOUT iMessage.  Resullt: Totally different outcomes with regard to "other" data.  This is not proof positive that iMessage is a major culprit, but it SURE makes iMessage look guilty.


    Just saying.

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