jtaggart2
Level 1
(0 points)
Q: app store update
I recently had my hard drive replaced by Apple. I believe they put the latest OS on there as well (it's been a few months). I restored my files via time machine.
iMovie was on the original install and is on the new hard drive, but now there is an update on the app store. When I click "update", the following message pops up:
You have updates available for other accounts
To update this application, sign in to the account you used to purchase it.
I am signed in to the account. I have tried to updateit from the guest account, but to no avail. Anyone know what might be going on?
OS X Mountain Lion (10.8.2)
Linc Davis
Level 10
(208,000 points)
Please try each of the following steps you haven't already taken, until the issue is resolved. After each step, relaunch the App Store and try again.
1. Follow the instructions in the Apple Support article linked below:
Mac App Store: Cannot update App Store purchases or updates do not seem available
2. If any App Store purchases were made under a different Apple ID, or if the bundled iLife applications were accepted under a different ID, sign in to the App Store with that ID to update.
3. Alternatively, delete the probem applications and re-download them with the ID you're using now. If you haven't already purchased them with that ID, you'll have to do that first, because purchases can't be transferred from one account to another.
4. Select the Purchased tab in the App Store window. If you see an item in the list marked "You have 3 apps to accept," click Accept.
5. Triple-click the line below to select it:
/Library/Caches/com.apple.appstore/adoption.plist
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu. A Finder window may open with a file selected. If it does, delete the selected file. You may be prompted for your login password.
Then repeat step 4.
6. Select
Store ▹ View My Account
from the App Store menu bar, then select View hidden purchases. If you're trying to update any hidden purchases, unhide them.
7. Launch iTunes and select
Store ▹ Authorize This Computer
from the menu bar.
8. If you've moved any App Store apps out of the applications folder, or into a subfolder, put them back. Never move or copy those applications.
9. Contact Account and Billing Support on this page:
