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iMessage always closes at startup and deletes recent messages

1209 Views 9 Replies Latest reply: Jul 28, 2013 11:59 AM by Ralph Johns (UK) RSS
MatthijsBaas Level 1 Level 1 (0 points)
Currently Being Moderated
May 28, 2013 6:58 AM

Dear users,

 

Every time when I start my computer (and iMessage), the application says that there is a mistake and it has to be restarted. After re-opening iMessage, it works, but it randomly doesn't show recent messages. Even when I wrote and sent one via my computer, it isn't visible via iMessage at my computer anymore. I can only see some old messages from days ago then.

 

I hope you can help me.

 

Thanks in advance!

 

Matthijs Baas

iMac (21.5-inch Mid 2011), OS X Mountain Lion (10.8.2)
  • Ralph Johns (UK) Level 9 Level 9 (66,815 points)

    Hi,

     

    The app is called Messages.

     

    iMessages is just one of the many things it can do.

     

    In Message > Preferences > Accounts how many Accounts do you have ?

    The defaults are the iMessages one and the Bonjour one.

     

    You can add AIM, Jabber and Yahoo ones.

     

    Depending on which account you have may impact on the .plist that is probably at fault and causing the issue.

    We normally suggest removing them one at a time, rather then just deleting them all.

     

     

    As a first step try a PRAM reset.

    Shut down the computer.

    Restart it holding down Apple/CMD ( or ⌘)+ALT( ⌥)+P+R Keys until you have heard three Start Up Bongs.

     

     

     

    3Sigcopy2.png
    9:29 PM      Tuesday; May 28, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ralph Johns (UK) Level 9 Level 9 (66,815 points)

    Hi,

     

    Whilst you can remove the Apple ID from the iMessage one you also can't delete it as an Option.

    The Bonjour account is present for everyone and cannot be deleted.

     

    In that sense my comment about "Default" should have also said not deletable.

     

    As you have no AIM or Jabber IDs  (or even Yahoo) accounts set up  it is not going to be those Logins that are the issue (or the .plists that deal with them).

     

    You have to access a file that is in a folder that is Hidden at present.

    To get there to this:-

    Have a Finder Window Open.

    In the Go Menu select Go to Folder  and then type ~/Library/Preferences into the dialogue box that appears.

    Once in th Preferences find and drag to the Trash com.apple.iChat.plist

     

    Restart Messages.

     

    This .plist holds many of the Preferences you can change in Messages and some of the account info.

     

    If deleting that one does not work then delete (Drag to Trash) com.apple.imservice.iMessages.plist

    On restarting Messages you may need to re-enter your Apple ID as the .plist here holds your Apple ID and the "Aliases" linked with it.

     

    IF this does not work repeat the process and move com.apple.iMessages.bag.plist to the Trash

    This one holds the server name that Messages is connecting to for the iMessages account.

    Again Restart Messages.

     

     

     

     

     

     

    3Sigcopy2.png
    8:05 PM      Wednesday; May 29, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ralph Johns (UK) Level 9 Level 9 (66,815 points)

    Hi,

     

    I did post this

     

    Have a Finder Window Open.

    In the Go Menu select Go to Folder  and then type ~/Library/Preferences into the dialogue box that appears.

     

    There are several folders called Library on your Mac.

    At the top level if you open the Hard Drive icon you see one.

    In the System that you can also see at the level there is another.

    Each User also has one in Users/(your account name)/library

    However this last one is Hidden and you have to use the "Go to Folder" options or use th go Menu and hold the ALT key down to see the Library option appear.

     

    Thanks for lettings us know that the issue is solved though.

     

     

    3Sigcopy2.png
    8:04 PM      Thursday; May 30, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ralph Johns (UK) Level 9 Level 9 (66,815 points)

    HI,

     

    menudialogueandwindow.png

     

    The Orange indicated line will be dark text.  It is greyed out here as I reopened the menu whilst the Dialogue box was open.

     

    The Finder Window will then change to the ~/Library/Preferences folder (Showing the title of that last Folder) where the iChat and other .plists are held that relate to your User Account settings in various apps.

     

    Or the ALT key can be held down

    Go Menuwith Library.png

     

    There are at least Three Libraries that the Logged in user can access

    Libraries.png

    The /System/Library

    The /Library in the middle window

    and the User's own Library  (~/ means the same as Hard Drive/Users/(yourAccount) and then you add Library/Preferences in this case.

     

     

    3Sigcopy2.png
    8:16 PM      Thursday; July 11, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ralph Johns (UK) Level 9 Level 9 (66,815 points)

    Hi,

     

    There are several sites and also posts here at Apple that describe how to do it.

    Here's one

     

     

    3Sigcopy2.png
    7:59 pm      Sunday; July 28, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

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