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HT2727: iTunes Store: See your purchase history and web order numbers

Learn about iTunes Store: See your purchase history and web order numbers

HT2727 Confusion of purchased apps, why am i being charged???

265 Views 3 Replies Latest reply: May 28, 2013 8:39 AM by Joseph Delaney RSS
Supana69 Calculating status...
Currently Being Moderated
May 28, 2013 7:54 AM

Downloaded free apps, it poped up with apple id password to fill in. I filled it in. Then when I hit the update button. It turned out as purchased items. Please give me answer to that. A

 

<Email Edited By Host>

iPhone 5
  • Ralph Landry1 Level 7 Level 7 (28,815 points)

    We are fellow users on here and not Apple employees so have no access to your account information.  For that you need to contact the iTunes store support staff at: http://www.apple.com/emea/support/itunes/contact.html

  • King_Penguin Level 10 Level 10 (92,505 points)

    Most of the people on these forums, including myself, are fellow users - you are not talking to iTunes Support here. I've asked the hosts to remove your email address from your post.

     

    The apps may have been free to download, but have you then made in-app purchases within them to unlock extra features (are there any in-app purchases listed on their description page in the store) ? You can turn off the ability to make in-app purchases on your phone via Settings > General > Restictions > In-App Purchases 'off'

     

    If you have made in-app purchases then you can try contacting iTunes support and see if they will credit or refund you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Joseph Delaney Level 3 Level 3 (515 points)

    Even if the app is free, it may show as "Purchased" after you download it. You shouldn't use the "purchased" label as an indicator that you have been charged for anything. To know whether you've been charged, you need to look at your email receipt, your purchase history, or your credit card statement.

     

    If you look at your purchase history, you'll see that the free apps are listed as "purchased" for $0.00. To see your purchase history, use iTunes on a Mac or PC, to go to the itunes store and click your account in the upper-left hand corner ( it may be in the upper-right corner on some versions of iTunes). If you find you actually have been charged for something that you didn't intend to buy, you can click the "report a problem" button to contact Apple.

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