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HT1491: iTunes: Using the iTunes Store for iPhone, iPad, and iPod touch

Learn about iTunes: Using the iTunes Store for iPhone, iPad, and iPod touch

HT1491 My password in iTunes will not work, even after changing it. It keeps showing a window to add PW. I do and it pops up again.

116 Views 3 Replies Latest reply: May 28, 2013 9:17 AM by Joseph Delaney RSS
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May 28, 2013 8:17 AM

My PW in iTues will not work. Even after changing it. Window pops up and ask for PW. Over and over.

  • Joseph Delaney Level 3 Level 3 (515 points)

    Apple seemst to be having some kind of problem recently, this happened to me last week and some other people have been asking the same question. Your password will cotinue to work for things like these discussion boards,, and maybe even some "purchases" in iTunes (like free apps).


    It should clear up on it's own after a few hours - just wait a while and try again later.

  • Joseph Delaney Level 3 Level 3 (515 points)

    I would be worried about that - but it may turn out to be nothing.


    Since you already changed your password, you're probably OK - but I recommend looking at your purchase history to see if there's any unauthorized purchases (use iTunes on your Mac or PC to go to the itunes store, then click your account in the upper-left or upper-right corner). If there are any new purchases that you didn't make, click the button to report problem (and if they happened after you reset your password, you should immediately change your password again).


    I think sometimes when you change your password and verifiy your credit card info, it can "reset" the warnings - so it may actually have been you logging in to your own account that caused you to get the warning. But I'm not absolutely sure of that, so it's best to check your purchase history (and reset your password if necessary - but you already did that).


    I also recommend turning on "two-step verification" (but Apple makes you wait a few days after changing your password to turn that on). With "two-step verification", Apple will send you a text message with a 4-digit code the 1st time you try to buy something from a new computer - since a hacker won't have your phone, they won't be able to continue (theoretically). After the 1st time, it goes back to mostly working normally (until the 1st time you  try to purchase from another new computer, then you get another text message - so this alerts you to someone, somewhere else, trying to get into your account).


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