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Mail sends but won't receive

6426 Views 13 Replies Latest reply: Mar 19, 2014 4:33 AM by PenguinPaulie RSS
Grantman Level 1 Level 1 (60 points)
Currently Being Moderated
Apr 11, 2013 4:59 AM

My problem started out with one of my two mailboxes' passwords not sticking.  I'm still having that problem.  Now my other one will not download any new messages from the server.  I have been sending emails out, so something's connecting.  The error message on the supposed "good" mailbox said "there may be a problem with the mail server or network.  And that "the connection to the server on port 995 timed out."

 

It says both accounts are offline.

 

I"ve changed nothing in preferences except tried to input the correct password on the "bad" mailbox.

 

Any help would be greatly appreciated.

 

Thanks.

MacBook, Mac OS X (10.5.8), 1 GB Memory
  • BDAqua Level 10 Level 10 (114,765 points)
    Currently Being Moderated
    Apr 11, 2013 10:04 AM (in response to Grantman)

    Hello,

     

    Is there more than one entry for that account in Keychain Access?

     

    I mean there should be 2, one for incoming & one for outgoing.

     

    The Password rejection can confuse people since it's a catch all meaning...

     

    This Password, Username, Authentication method... is not recognized on this Port to this Server, or a server end problem.

     

    If using a browser to login via WebMail works it's not Name or Password, but one of the other ones.

     

    The receiving email ports are:

     

    IMAP is port 143

    IMAP-SSL is port 993

    POP is port 110

    POP-SSL is port 995

    Outgoing ports are...

    SMTP and SMTP-SSL is on ports 25, 587 and 465. Port 587 has to be SSL, and port 465 is enforced TLS-wrapped and is generally used by Outlook users.

     

    Is it gMail maybe?

     

    Gmail send but not receive...

     

    Here are two steps that have come in handy in related situations

     

    1) login to gmail on your computer or device via a web browser

     

    2) once logged in successfully, go to this URL to unlock:

     

    https://www.google.com/accounts/DisplayUnlockCaptch

  • BDAqua Level 10 Level 10 (114,765 points)
    Currently Being Moderated
    Apr 12, 2013 10:16 AM (in response to Grantman)

    Shouldn't hurt to delete those keychain entries & renter when needed/asked.

     

    Enable SSL for your POP server and select to override the default POP port with port 995.

  • BDAqua Level 10 Level 10 (114,765 points)
    Currently Being Moderated
    Apr 16, 2013 9:34 AM (in response to Grantman)

    Great to hear, thanks!

  • LHW44 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 28, 2013 10:00 PM (in response to BDAqua)

    Hello BD,

     

    I am working on my parents system that is a similar issue.

    Using 10.5.8 and Mail 3.6 (936)

    Incoming Messages - are hanging 16 of 187 new messages

    No new mail has been able to come through since April via this Mail app

     

    We are able to send email using the Mail app

     

    There were multiple messages of each message downloading before this hanging issue started.

     

    Incoming Mail Server   mail.comcast.net

    User Name

    Password

     

    Advanced is set as 995 and the Use SSL is checked

     

    Not sure how to get mail to start flowing in again.

     

    I also wiped pw from keychains and reentered etc. but nothing is working.

     

    I am wondering if an email is stuck and can comcast remove the stuck email? (maybe that's a crazy statement)... anyway, looking forward to some input from you amazing smart people.

     

    Thank you

  • artisansgraphics Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 10, 2013 11:25 PM (in response to LHW44)

    Hi LHW44,

    Did you ever figure out how to fix the problem you were having with Mail? My 10.5.8 is now doing the same as you've described above.

    Thanks,

    artisansgraphics

  • artisansgraphics Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 15, 2013 6:31 PM (in response to Grantman)

    I've tried LOTS of different things to no avail as yet - although I have just started a conversation with "Just Answer" which promises bajillions of experts online around the world who may be able to help. I will let you know how I go.

    However, I am keeping in mind as a Plan B to upgrade to 10.6.8 if all else fails - which will re-load the Mail program within the new system. Has anyone tried that and succeeded, I wonder?

  • LHW44 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 15, 2013 6:38 PM (in response to artisansgraphics)

    Hello,

     

    No, I didn't ever receive a response / help however, I just restarted a few times and it corrected itself.  So odd!

    It hasn't happened again either.

    Good luck!

  • artisansgraphics Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 15, 2013 7:31 PM (in response to LHW44)

    Well, that gives me a bit of hope, at least! Thanks for that.

  • PenguinPaulie Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 19, 2014 4:33 AM (in response to Grantman)

    What does that mean?

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