3 Replies Latest reply: May 29, 2013 12:41 PM by Matt Henze
Matt Henze Level 1 Level 1 (0 points)

I have tested this on 10.6.8 server and 10.8.X server.

 

HP printers are fine.

 

All my Xerox printers (5790s, 5335s, 7855s, etc) don't work when adding the driver, sharing them out, and then a client tries to print with a 64bit application. I tested this in Google Chrome on my machine (Mac OS X 10.7.5) and it prints just fine, then when I try and do anything in Mail or Textedit it hangs, then tries to print two ghost "Printer Status" reports before my job, ultimately not printing at all.

 

Xerox has no answer for me, and I've tried their latest drivers 2.94.3. My mac gets the correct driver and information from my print server but then goes nowhere. Has anyone ever heard of something like this?!

 

Thanks


Xserve, Mac OS X (10.6.8)
  • 1. Re: Can't print from 64bit applications
    Matt Henze Level 1 Level 1 (0 points)

    I have narrowed this down even further:

     

    It happens if the client computer has run the Xerox 2.94.1 print driver update that was supplied by Apple. AND it only happens when trying to print via a 64bit application. Textedit and Mac Mail fail, BUT printing out of Google Chrome works just fine. Looks like its an Apple screw up. But I don't know where to begin.

  • 2. Re: Can't print from 64bit applications
    MrHoffman Level 6 Level 6 (12,455 points)

    If you have a box that's still under warranty or under AppleCare, call Apple Support.

     

    You might try using the generic CUPS drivers path (if that's available), and see if that works.

     

    This Xerox discussion might be related/useful.

  • 3. Re: Can't print from 64bit applications
    Matt Henze Level 1 Level 1 (0 points)

    No warranty ufortunately. And since you posted that link, I have switched to using the Windows Server generic PPD for the printers and that actually seems to work. Its not a 100% fix as doesn't give ALL the printing options but it seems "good enough" for now. Xerox has been supremely unhelpful so far. Thanks for your suggestion.