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HP b/w laser printer suddenly stopped printing from photoshop.

496 Views 7 Replies Latest reply: Sep 12, 2013 8:35 AM by Baby Boomer (USofA) RSS
grandma lobo Calculating status...
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May 27, 2013 3:23 PM

I have a mac 10.6.8, and an HP 1102w, which I got specifically because the ink contains iron oxide which I can fire onto my ceramic sculptures. It has been working fine printing from photshop CS5 for several months. Today I tried to print  and got a page of very fine vertical lines down most of the page and various horizontal marks at the top of the page. The same file prints okay on my Canon printer, and files from Preview print fine on the HP. I changed the cartridge, which was getting low, but that didn't help. I closed all the apps and turned off the computer, also unplugged and replugged in the printer.  It only doesn't print from photoshop, and only just now. Please help!



MacBook Pro, Mac OS X (10.6.8), imovie 09 8.0.6
  • Baby Boomer (USofA) Level 9 Level 9 (55,540 points)

    Have you contacted HP to see if you need to update your drivers?  Also, see KB Article: Printer and scanner software available for download


    Photoshop is not a Mac product.  You need to post in Microsoft for Mac Support forums.












    iMac (3.2 GHz, Intel Core i5-2013), OS X Mountain Lion (10.8.3), Fusion Drive-3.12TB, 32GB RAM
  • Shane_R@HP Level 2 Level 2 (385 points)

    There could be a few different things that have happened here.  It could be that an update from Adobe caused a driver conflict, or there could just be something in permissions that has gotten messed up.  If you try to print a different file from Photoshop, does it do the same thing, or does it only happen with this file? 


    I am a printer tech for HP.

  • Shane_R@HP Level 2 Level 2 (385 points)

    I'm not sure where to find Adobe updates in a Mac.  The best bet there would be to contact Adobe.  Before you do that see if repairing disk permissions will clear up the problem.  The link below will take you to the steps.


    Basic Printer Troubleshooting Steps for Mac


    I am a printer tech for HP.

  • kel2roll4life7 Calculating status...

    Did you ever figure this out? Having the same issue

  • Baby Boomer (USofA) Level 9 Level 9 (55,540 points)

    kel2roll4life7 wrote:


    Did you ever figure this out? Having the same issue

    You posted in an inactive thread.


    It's generally better to start your own Topic, rather than adding onto an existing one.  Please start a new topic about your issue so it can receive more focused attention.


    Please detail ALL you have done so far in the way of troubleshooting?   Need this info to avoid the been there done that scenarios.





    When posting in Apple Communties/Forums/Message Boards.......It would help us to know which printer & computer model you have, which OS & version you're using, how much RAM, etc. You can have this info displayed on the bottom of every post by completing your system profile and filling in the information asked for.




    CLICKY CLICK-----> Help us to help you on these forums




    ***This will help in providing you with the proper and/or correct solutions.***










    iMac (3.2 GHz, Intel Core i5-2013), OS X Mountain Lion (10.8.4), Fusion Drive-3.12TB, 32GB RAM


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