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Jabber took over and deleted my messages

1392 Views 5 Replies Latest reply: Jun 11, 2013 12:54 PM by Ralph Johns (UK) RSS
Yahillwe Calculating status...
Currently Being Moderated
May 29, 2013 1:41 AM

I have ipad/mac/and iphone.. all synchronized and use the same imessage. A message came on saying something about ipad (can't really remember what) but I clicked ok.. and all of a sudden my imessages were delelted and people were show as offline.. and jabber took over.  went and clicked on each name and choose the imeesage (the bue balloon) still the messages didn't come back. And I can't get back my group chats. How can I have my system back to its normal way.

MacBook Pro with Retina display, OS X Mountain Lion (10.8.3)
  • Ralph Johns (UK) Level 9 Level 9 (66,835 points)
    Currently Being Moderated
    May 29, 2013 1:05 PM (in response to Yahillwe)

    HI,

     

    In Messages > Preferences > Accounts you list how many and what type of Accounts ?

    From what you say there should be an iMessages one (everyone has this even if they don't register an Apple ID)

    The same is true for the Bonjour one.

    By Default it is not active but you cannot delete it.

     

    Possibly you have some sort of Jabber account (this may include GoogleTalk).

     

    You seem to be saying that the bottom, Text Entry field is reading "Jabber" at present instead of iMessages in the main Messages/Chat window.

     

    In the Accounts in Preferences check the iMessages account says it is Enabled.

     

    The message about the iPad was it a pop up saying the iPad was using an Apple ID and possibly an iPhone Number ?

    This should have been accepted to enable it to Sync with the Mesages app on the Mac and the iPhone.

     

    Was it a text item in the chat you were having ?

     

     

     

     

     

    3Sigcopy2.png
    9:05 PM      Wednesday; May 29, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ralph Johns (UK) Level 9 Level 9 (66,835 points)
    Currently Being Moderated
    May 31, 2013 12:56 PM (in response to Yahillwe)

    Hi,

     

    In Mountain Lion in System Preferences > MAil, Contacts  and Calendars you can turn On and Off various IDs from various apps.

     

    So you could turn Off your GoogleMail/GoogleTalk ID for the Messages app

    mailcalendarscontacts.png

     

    Alternatively in Messages itself you can "Enable this Account" or untick that box to Log out.

    Also in the Messages Menu > Accounts selecting an Account will toggle it On (with tick and logged in) or Off (without tick and Logged out).

     

    The Messages main window saying "Jabber" or anything else for that Manner only applies to the Chat or Conversation that is highlighted on the left.

    (Apple tend to refer to iMessages as "Conversations" and Buddy list connections as "Chats")

     

    That is not to say that you have not checked them all (the open chats still shown) and found they all list "Jabber"

     

    Quick side bar.

     

    In Messages > Preferences > General section you can unlink any Multiple Buddy list you have logged in.

     

    These then become separate listings in the Window Menu.

     

    By default, if you have not added a Description yourself to the Messages > Preferences > Accounts, then a single AIM account gets called "AIM Buddy List" and a single Jabber or Google one gets called "Jabber Buddy List".

     

    If you do add a Description in the Accounts pane this is the Title of the Buddy List and the name in the list.

    Example of a Window Menu List and one Buddy List (Main AIM)

    Buddylistand Windowmenu.png

     

    It sounds like you have deeper problems and I will wait to hear once you have the computer back

     

     

    3Sigcopy2.png
    8:56 PM      Friday; May 31, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ralph Johns (UK) Level 9 Level 9 (66,835 points)
    Currently Being Moderated
    Jun 11, 2013 12:54 PM (in response to Yahillwe)

    Ahh,

     

    In the email you said "iChat"

    I answered on that basis.

    Although the info I sent is transferable it has nothing to do with the issue you report.

     

    At any point Messages can swap from sending iMessages to Sending AIM or even Jabber IMs (Instant Messages) to the same Buddy (if you have their info in their Address Card)

     

    Here is a Pic of Me iMessaging (at the moment) to myself on my iPhone.

    However the "To" Spot drop down is Open and as you can see I can change to Calling an AIM name from one of two others.

    the TO spot drop down.png

    If I called "ralphjohnsr" from the 2@mac.com ID or the other hidden one the "iMessage" in the text field at the bottom would change to AIM.

    changed to AIM-2.png

    It is still one of the IDs linked to the "Ralph Johns" Card in the Contacts List (Address Book)

     

    So... at times it is supposed to do what you say it has done.

    At others it has been reported that all the Names in Chats on the Left have shown as Telephone Numbers (As if you did not have details in the Address Cards).

     

    I have seen a few posts that say some chats are listed as "AIM" (As in my Pic) or Jabber when they should be something else.

     

    You seem to imply you have 1-1 conversations sorted out and that only group chats/conversations remain showing as "Jabber" ones.

     

    I would highlight a multiple person chat and then in the "To" spot I would click on the little arrow at the end of the name.

    This will make the name become a drop down.

     

    They may list a Jabber ID  (which included Facebook and GoogleTalk IDs).

     

    It is at this point that you may have difficulty as you are supposed to have a Jabber Buddy List of some kind from the app to know that the ID is a Jabber one.

    You may have to sort through the contacts List and see which Cards list Jabber IM IDs

     

    This is a pic of an Address Card in Edit Mode to highlight the AIM and Jabber sections

    It is of Another card that actually relates to accounts used on my MacBook Pro

     

    Address Card.png

     

    As I already have known Jabber lists it would be difficult for me to test this myself.

     

    The Message about the iPad may have been the pop up alerts that tell your the iPad (or iOS device) is using the iPhone Number and Apple ID.

    The Accepting of this pop up will add the iPhone Number to the Receive At and Send From places in Messages on the Mac (And possibly adding additional email listed on the iPad).

     

    You seem to think this is a trigger event but I think it is just coincidental to the failure of the Mac and the messing up of Messages.

     

    If it does not appear to be Jabber valid names in the Address Cards you may not be able to correct those conversations and will probably have to close them and restart new ones.

     

     

     

    3Sigcopy2.png
    8:54 PM      Tuesday; June 11, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

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