marshmokhtari

Q: Magic Mouse will not work.

The batteries are good, installed correctly, and yet it still will not light up or get discovered by my macbook pro. Any suggestions?

MacBook Pro, Mac OS X (10.7)

Posted on May 28, 2013 6:15 PM

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Q: Magic Mouse will not work.

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  • by sheila_m.,

    sheila_m. sheila_m. May 31, 2013 6:40 AM in response to marshmokhtari
    Community Specialists
    May 31, 2013 6:40 AM in response to marshmokhtari

    Hello marshmokhtari,

     

    It sounds like your Magic Mouse won't turn on, so you are not able to pair it with your computer.  I found an article with some steps to help with issues with the Magic Mouse.  I recommend starting with these steps from the article:

     

    Make sure the wireless mouse and keyboard are turned on.

    Mouse

    • Slide the On/Off switch on the bottom of your mouse to turn it on. Note: If the battery compartment cover is not installed properly the On/Off switch may not function correctly or may be difficult to operate. Remove the battery compartment cover and carefully reinstall it.
    • When your mouse is on and paired, and the batteries are charged, the indicator light glows steadily.
    • If your mouse isn’t paired with a Mac, the indicator light will blink, indicating your mouse is in discovery modeand ready to pair.
    • If the indicator light doesn't illuminate, check to make sure you have two good batteries and that they'reinstalled correctly.

     

    You can find the full article here:

     

    Troubleshooting wireless mouse and keyboard issues

    http://support.apple.com/kb/TS3048

     

    The batteries also need to be facing the same direction as seen in the image below:

     

    mslatch_002_en.png

     

    The article with steps to replace the batteries can be found here:

    Apple Wireless Keyboard, Mouse, and Trackpad: How to install batteries

    http://support.apple.com/kb/HT3903

     

    Thank you for posting in the Apple Support Communities. 

     

     

    Best,

    Sheila M.