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All replies
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Helpful answers
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May 11, 2013 2:22 PM in response to Eaudeby 69Deac,Talked to the Apple support people. Get a Mac is the best he could do. Why would I think their customer service would be be any good after all of this? This problem will never be fixed.
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May 11, 2013 2:35 PM in response to 69Deacby anthonystjames,Nowadays, when I burn a CD in iTunes, I just key the song titles and artists into Microsoft Word and print out my own insert. Takes only a few minutes to key in the info. I'm through waiting for these clowns.
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May 11, 2013 6:50 PM in response to anthonystjamesby Mike Perth,The Apple guys seem not to care at all. These are extracts from the replies I got (names removed):
Greetings! My name is ****** your iTunes Store Advisor for today. Thank you for contacting iTunes Support. I'm sorry for all the inconvenience it have caused you regarding the jewel case issue in iTunes. As of the moment, this case was still under investigation and iTunes is still working on it.
As a remedy for this issue or irk around provided, you can transfer the content to a MAc and then print the CD jewel case insert with the desired theme from there.
On replying to the above, trying to get the matter escalated within their organisation, I got told that I could call Applecare, who would tell me about complimentary and fee based support! So that's that then!!
A bit like David and Goliath - anyone got a slingshot?!!
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May 16, 2013 6:12 PM in response to Mike Perthby anthonystjames,Installed the new update tonight (May 16, 2013) and IT IS FIXED.
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May 16, 2013 6:37 PM in response to anthonystjamesby Mike Perth,At long last - thanks for the intervention Steve!!!
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May 16, 2013 9:11 PM in response to terbear55by Oriolesfan4ever,Downloaded and back in business. Guess we'll never know why it took so long, or whether this thread helped "expedite" the fix. I do know I'll be ignoring new versions in the future, that's for sure!
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May 16, 2013 9:19 PM in response to Oriolesfan4everby karin252,Yeah! Finally. I think I will stay with this 11.0.3 version. Apple thanks. It's been a long, long time in coming. Or should I thank "Steve"
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May 16, 2013 9:25 PM in response to karin252by Thomas E. Masa,Have you checked out the mini player. It won't go full screen. They fix one thing and screw up another
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May 16, 2013 10:14 PM in response to Thomas E. Masaby mollystrongg,I noticed this new problem. The mini player does not work at all.
I had an install problem with this version. iTunes did not want to open from the desktop icon. I have a little program (Take Ownership) to help with a permission problem in Window 7.
Thanks to everyone who helped fix the problem with printing a CD insert.
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May 17, 2013 1:59 AM in response to karin252by PolMoireach,Yeah, success. Well done Apple. Eventually.
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May 19, 2013 9:59 AM in response to terbear55by McQuerty,Hi folks, I have at last sorted this lot out. I have
uninstalled version 11.0.2.26 and then installed the new version 11.0.3.42 and what do I find, EUREKA.It works. I can now print off all the Jewel Case inserts that I want. Hope this helps somebody.
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May 19, 2013 10:45 AM in response to McQuertyby frankbsmith,At last Apple have decided to do something about this, I have downloaded the latest update and everything works ok now. Why Apple could not just put a notice out monthe ago to say they were dealing with this problem I will never Know this would have save a lot of hassle and ill feeling.
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May 19, 2013 10:58 AM in response to terbear55by strom1513,Thanks to the community for alerting the rest of us that Apple has finally fixed this. My inserts are printing out fine again.
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May 31, 2013 7:11 AM in response to terbear55by earthrox59@yahoo.com,I've been banging my head against the wall with this one. Ever since upgrading I can no longer print cd songlists. All songs are jumbled. Even when I use the last option, large playlist. I cannot get help. They want me to pay 20 bucks because I am using a Windows computer!!!! It's thier issue, not mine. Why should I pay for somthing that used to be free? I told them I am leaving iTunes. Help is impossible. The product is getting worse. There's no answers.
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May 31, 2013 7:53 AM in response to earthrox59@yahoo.comby Hooter13,Have you not read the posts above yours? Apple released another new update and the issue is now fixed!