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The operation could not be completed

4793 Views 12 Replies Latest reply: Aug 20, 2013 11:50 AM by Eric Root RSS
andycswain Level 1 Level 1 (0 points)
Currently Being Moderated
May 28, 2013 7:21 AM

Keep getting this pop up in Contacts.

 

Screen Shot 2013-05-19 at 00.05.26.png

 

I'm noticing that my contacts are not syncing with iPhone, iPad or iCloud.

 

Anyone got any ideas?

 

Andy

  • Linc Davis Level 10 Level 10 (107,410 points)
    Currently Being Moderated
    May 28, 2013 1:45 PM (in response to andycswain)

    The next time you have the problem, note the exact time: hour, minute, second.

     

    If you have more than one user account, these instructions must be carried out as an administrator.

     

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

    Scroll back in the log to the time you noted above. Select any messages timestamped from then until the end of the episode. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).

     

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

     

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • Linc Davis Level 10 Level 10 (107,410 points)
    Currently Being Moderated
    May 29, 2013 6:54 PM (in response to andycswain)

    Restart your router. If you still have problems, test on another network, if possible.

  • Linc Davis Level 10 Level 10 (107,410 points)
    Currently Being Moderated
    May 30, 2013 4:47 PM (in response to andycswain)

    If you're using "Back to My Mac," try turning it off. Otherwise, if you're connecting wirelessly to the router, connect with Ethernet and turn off Wi-Fi, if possible.

  • bug00 Level 1 Level 1 (45 points)
    Currently Being Moderated
    May 31, 2013 4:55 PM (in response to andycswain)

    I have been having this *exact* problem as well, Andy.

     

    It seems to have begun (if memory serves) after I had merged some contact cards (so that I would only see one card and photo for people who already had existing contact cards in my data base but who also had Facebook-generated cards which appeared after the new OX began including them).  Did you by any chance do that as well?

     

    I notice in my system log that I have the same errors as you do around the calls to webdav.facebook.com.  I really think this has something to do with Facebook integration with Contacts.

     

    (BTW, it has behaved in this same way for me on 4 different networks...so I know it's not router-related in my case.)

  • John Stalzer Calculating status...
    Currently Being Moderated
    Jun 1, 2013 9:03 AM (in response to bug00)

    I, too, am having the same *exact* problem. I am not sure when it started happening. It doesn't cause any sync problems between my macintosh, my iphone, and the icloud web site. But it's annoying the heck out of me.

     

    Here are 106 lines of anonymized console output. BTW ... Linc Davis ... thank you for getting me to actualy *look* at the console. What a cool tool that is. 106 lines may be too much to look at but I just copied the ones that started with "contacts" - seemed like the right thing to do.

     

    Thank you all for responding and thinking about this.

     

    John

     

    6/1/13 10:44:01.512 AM Contacts[18150]: [CardDAVPlugin-ERROR] -getPrincipalInfo:[_controller supportsRequestCompressionAtURL:https://anonymous%40gmail.com@webdav.facebook.com/1256862497///anonymous%40gmail.com@webdav.facebook.com/1256862497/] Error Domain=CoreDAVHTTPStatusErrorDomain Code=401 "The operation couldn’t be completed. (CoreDAVHTTPStatusErrorDomain error 401.)" UserInfo=0x7f869b6d5d40 {CoreDAVHTTPHeaders=<CFBasicHash 0x7f869d04aec0 [0x7fff73d3b110]>{type = immutable dict, count = 10,

    entries =>

              0 : Case Insensitive Key: Pragma = <CFString 0x7f869d9a1b80 [0x7fff73d3b110]>{contents = "no-cache"}

              1 : Case Insensitive Key: X-FB-Rev = <CFString 0x7f869d9a1b60 [0x7fff73d3b110]>{contents = "832557"}

              2 : Case Insensitive Key: Content-Type = <CFString 0x7f869d60b750 [0x7fff73d3b110]>{contents = "text/plain; ; charset="utf-8""}

              3 : Case Insensitive Key: Connection = <CFString 0x7f869d62e360 [0x7fff73d3b110]>{contents = "keep-alive"}

              6 : Case Insensitive Key: Date = <CFString 0x7f869d646700 [0x7fff73d3b110]>{contents = "Sat, 01 Jun 2013 15:43:50 GMT"}

              8 : Case Insensitive Key: X-FB-Debug = <CFString 0x7f869d6268f0 [0x7fff73d3b110]>{contents = "1InVseqgGHC2OkpelHccvuCeXCdwFHpugieGBoClyZE="}

              9 : Case Insensitive Key: Www-Authenticate = <CFString 0x7f869d7709f0 [0x7fff73d3b110]>{contents = "OAuth realm="Facebook WebDAV", Basic realm="Facebook WebDAV""}

              10 : Case Insensitive Key: Content-Length = <CFString 0x7fff73d150a0 [0x7fff73d3b110]>{contents = "40"}

              11 : Case Insensitive Key: Cache-Control = <CFString 0x7f869d633ed0 [0x7fff73d3b110]>{contents = "private, no-cache, no-store, must-revalidate"}

              12 : Case Insensitive Key: Expires = <CFString 0x7f869d633ba0 [0x7fff73d3b110]>{contents = "Sat, 01 Jan 2000 00:00:00 GMT"}

    }

    }

    6/1/13 10:44:01.524 AM Contacts[18150]: -[NSAlert alertWithError:] called with nil NSError. A generic error message will be displayed, but the user deserves better.

    6/1/13 10:44:01.909 AM Contacts[18150]: -[ACAccountStore renewCredentialsForAccount:withHandler:]: unrecognized selector sent to instance 0x7f869d1b3090

    6/1/13 10:44:01.909 AM Contacts[18150]: -[ACAccountStore renewCredentialsForAccount:withHandler:]: unrecognized selector sent to instance 0x7f869d1b3090

    6/1/13 10:44:01.910 AM Contacts[18150]: (

              0   CoreFoundation                      0x00007fff8c333b06 __exceptionPreprocess + 198

              1   libobjc.A.dylib                     0x00007fff8c7b03f0 objc_exception_throw + 43

              2   CoreFoundation                      0x00007fff8c3ca40a -[NSObject(NSObject) doesNotRecognizeSelector:] + 186

              3   CoreFoundation                      0x00007fff8c32202e ___forwarding___ + 414

              4   CoreFoundation                      0x00007fff8c321e18 _CF_forwarding_prep_0 + 232

              5   CardDAVPlugin                       0x000000010fe05c62 -[PHXCardDAVSource renewAccountCredentials] + 191

              6   CoreFoundation                      0x00007fff8c2e5eda _CFXNotificationPost + 2554

              7   Foundation                          0x00007fff88731e26 -[NSNotificationCenter postNotificationName:object:userInfo:] + 64

              8   AddressBook                         0x00007fff8d3b03fc __44-[PHXSource sendStatusDidChangeNotification]_block_invoke_0 + 327

              9   AddressBook                         0x00007fff8d2fac1f -[PHXSource sendStatusDidChangeNotification] + 86

              10  Foundation                          0x00007fff8877bd3a __NSThreadPerformPerform + 225

              11  CoreFoundation                      0x00007fff8c2b2b31 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17

              12  CoreFoundation                      0x00007fff8c2b2455 __CFRunLoopDoSources0 + 245

              13  CoreFoundation                      0x00007fff8c2d57f5 __CFRunLoopRun + 789

              14  CoreFoundation                      0x00007fff8c2d50e2 CFRunLoopRunSpecific + 290

              15  HIToolbox                           0x00007fff8ecd6eb4 RunCurrentEventLoopInMode + 209

              16  HIToolbox                           0x00007fff8ecd6c52 ReceiveNextEventCommon + 356

              17  HIToolbox                           0x00007fff8ecd6ae3 BlockUntilNextEventMatchingListInMode + 62

              18  AppKit                              0x00007fff85153563 _DPSNextEvent + 685

              19  AppKit                              0x00007fff85152e22 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128

              20  AppKit                              0x00007fff8514a1d3 -[NSApplication run] + 517

              21  AppKit                              0x00007fff850eec06 NSApplicationMain + 869

              22  libdyld.dylib                       0x00007fff8d6967e1 start + 0

              23  ???                                 0x0000000000000002 0x0 + 2

    )

    6/1/13 10:44:28.762 AM Contacts[18150]: [CardDAVPlugin-ERROR] -getPrincipalInfo:[_controller supportsRequestCompressionAtURL:https://anonymous%40gmail.com@webdav.facebook.com/1256862497///anonymous%40gmail.com@webdav.facebook.com/1256862497/] Error Domain=CoreDAVHTTPStatusErrorDomain Code=401 "The operation couldn’t be completed. (CoreDAVHTTPStatusErrorDomain error 401.)" UserInfo=0x7f869e1c4130 {CoreDAVHTTPHeaders=<CFBasicHash 0x7f869b0d89b0 [0x7fff73d3b110]>{type = immutable dict, count = 10,

    entries =>

              0 : Case Insensitive Key: Pragma = <CFString 0x7f869d2a1430 [0x7fff73d3b110]>{contents = "no-cache"}

              1 : Case Insensitive Key: X-FB-Rev = <CFString 0x7f869d2823b0 [0x7fff73d3b110]>{contents = "832557"}

              2 : Case Insensitive Key: Content-Type = <CFString 0x7f869d2737e0 [0x7fff73d3b110]>{contents = "text/plain; ; charset="utf-8""}

              3 : Case Insensitive Key: Connection = <CFString 0x7f869d2a1450 [0x7fff73d3b110]>{contents = "keep-alive"}

              6 : Case Insensitive Key: Date = <CFString 0x7f869d22a9c0 [0x7fff73d3b110]>{contents = "Sat, 01 Jun 2013 15:44:18 GMT"}

              8 : Case Insensitive Key: X-FB-Debug = <CFString 0x7f869b040ad0 [0x7fff73d3b110]>{contents = "OHFnIzOdJlkFNbZUI0C+3137MNlpwVByjwx1BYEDFHA="}

              9 : Case Insensitive Key: Www-Authenticate = <CFString 0x7f869d4ba300 [0x7fff73d3b110]>{contents = "OAuth realm="Facebook WebDAV", Basic realm="Facebook WebDAV""}

              10 : Case Insensitive Key: Content-Length = <CFString 0x7fff73d150a0 [0x7fff73d3b110]>{contents = "40"}

              11 : Case Insensitive Key: Cache-Control = <CFString 0x7f869b0f07d0 [0x7fff73d3b110]>{contents = "private, no-cache, no-store, must-revalidate"}

              12 : Case Insensitive Key: Expires = <CFString 0x7f869d226740 [0x7fff73d3b110]>{contents = "Sat, 01 Jan 2000 00:00:00 GMT"}

    }

    }

    6/1/13 10:44:28.777 AM Contacts[18150]: -[ACAccountStore renewCredentialsForAccount:withHandler:]: unrecognized selector sent to instance 0x7f869d1b3090

    6/1/13 10:44:28.778 AM Contacts[18150]: -[ACAccountStore renewCredentialsForAccount:withHandler:]: unrecognized selector sent to instance 0x7f869d1b3090

    6/1/13 10:44:28.778 AM Contacts[18150]: (

              0   CoreFoundation                      0x00007fff8c333b06 __exceptionPreprocess + 198

              1   libobjc.A.dylib                     0x00007fff8c7b03f0 objc_exception_throw + 43

              2   CoreFoundation                      0x00007fff8c3ca40a -[NSObject(NSObject) doesNotRecognizeSelector:] + 186

              3   CoreFoundation                      0x00007fff8c32202e ___forwarding___ + 414

              4   CoreFoundation                      0x00007fff8c321e18 _CF_forwarding_prep_0 + 232

              5   CardDAVPlugin                       0x000000010fe05c62 -[PHXCardDAVSource renewAccountCredentials] + 191

              6   CoreFoundation                      0x00007fff8c2e5eda _CFXNotificationPost + 2554

              7   Foundation                          0x00007fff88731e26 -[NSNotificationCenter postNotificationName:object:userInfo:] + 64

              8   AddressBook                         0x00007fff8d3b03fc __44-[PHXSource sendStatusDidChangeNotification]_block_invoke_0 + 327

              9   AddressBook                         0x00007fff8d2fac1f -[PHXSource sendStatusDidChangeNotification] + 86

              10  CoreFoundation                      0x00007fff8c2f0cd2 __CFRUNLOOP_IS_CALLING_OUT_TO_A_BLOCK__ + 18

              11  CoreFoundation                      0x00007fff8c2b147f __CFRunLoopDoBlocks + 255

              12  CoreFoundation                      0x00007fff8c2d57e4 __CFRunLoopRun + 772

              13  CoreFoundation                      0x00007fff8c2d50e2 CFRunLoopRunSpecific + 290

              14  HIToolbox                           0x00007fff8ecd6eb4 RunCurrentEventLoopInMode + 209

              15  HIToolbox                           0x00007fff8ecd6c52 ReceiveNextEventCommon + 356

              16  HIToolbox                           0x00007fff8ecd6ae3 BlockUntilNextEventMatchingListInMode + 62

              17  AppKit                              0x00007fff85153563 _DPSNextEvent + 685

              18  AppKit                              0x00007fff85152e22 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128

              19  AppKit                              0x00007fff8514a1d3 -[NSApplication run] + 517

              20  AppKit                              0x00007fff850eec06 NSApplicationMain + 869

              21  libdyld.dylib                       0x00007fff8d6967e1 start + 0

              22  ???                                 0x0000000000000002 0x0 + 2

    )

     

    Message was edited by: John Stalzer

  • bug00 Level 1 Level 1 (45 points)
    Currently Being Moderated
    Jun 1, 2013 11:07 AM (in response to andycswain)

    Andy, John...I think I have corrected mine.  At least it hasn't happened in over 16 hours...and that's something!

     

    Because I had noticed that the error in my log at the point where Contacts was trying to hook up with the webdav.facebook.com was also shared in Andy's log (and I see this morning that it's also shared in John's log as well), I thought perhaps there was some trouble with the OS logging into Facebook that may be causing the error dialog box. 

     

    So yesterday afternoon, I went into my Mac's System Preferences | Mail, Contacts & Calendars | Facebook. Because the Facebook information had previously been filled in, I had to click "Show Existing Account".  On the resulting screen, I could see that the Contacts application was indeed linked to Facebook (shown with a checkmark). I then clicked the "Details" button, and resubmitted my Facebook password.  The system checked and verified the login, and I have not had one single error dialog box in Contacts ever since.

     

    I'm hopeful maybe this will help you guys as well.  Good luck.  I know how crazy-making that error code can be!

  • John Stalzer Level 1 Level 1 (70 points)
    Currently Being Moderated
    Jun 2, 2013 4:50 AM (in response to bug00)

    I deleted and input the facebook account in the systems preferences | mail, contacts, and calendars. I am not sure if that will give the same results. I will post my results here.

  • Kari Cakes Calculating status...
    Currently Being Moderated
    Aug 20, 2013 6:40 AM (in response to bug00)

    I am trying this, too!  hopefully it helps!  Thanks in advance!  =)Kari

  • Eric Root Level 6 Level 6 (13,800 points)

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