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Please Help: Black Screen Problem

321 Views 7 Replies Latest reply: Jun 1, 2013 5:41 AM by kitjv RSS
kitjv Level 1 Level 1 (0 points)
Currently Being Moderated
May 31, 2013 4:58 PM

I have a late-2007 MacBook Pro running OS 10.8.3. I also have an NEC display connected.

 

Earlier when I woke the MBP from sleep mode, both the MBP screen & the NEC display were completely black. I shut down the MBP, waited a few minutes & restarted. It seemed to restart fine (i.e. audible "chime"); but both screens were still black. I disconnected the AC power cord & restarted. Same problem.

I then started it in Safe Mode (i.e. holding down the Shift key). After over 3 minutes holding down the Shift key, the screens were still black. I tried restarting in Safe Mode with & without the AC power cord connected.

 

I would really appreciate any suggestions/ideas anyone might have. I really need to get the MBP up & running again a.s.a.p. Thank you so much!

MacBook Pro, OS X Mountain Lion (10.8.3)
  • OGELTHORPE Level 7 Level 7 (22,605 points)
    Currently Being Moderated
    May 31, 2013 5:03 PM (in response to kitjv)

    It sounds like your GPU has failed.   A trip to the Apple store genius bar is in order for a definitive diagnosis.

     

    Ciao.

  • Baby Boomer (USofA) Level 9 Level 9 (55,540 points)
    Currently Being Moderated
    May 31, 2013 5:21 PM (in response to kitjv)

    See Article: http://support.apple.com/kb/TS2377 MacBook Pro: Distorted video or no video issues

    These computers were manufactured between approximately May 2007 and September 2008

     

     

     

     

     

     

     

     

     

     

     

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  • Baby Boomer (USofA) Level 9 Level 9 (55,540 points)
    Currently Being Moderated
    May 31, 2013 8:38 PM (in response to kitjv)

    If your model MBP qualifies per the link I posted, the repairs will be FREE.  You need to Call Apple Customer Relations - 1-800-767-2275.  Ask politely & firmly that you want to be transferred to Customer Relations.  Refer the KB Article to them & your symptoms.  

     

     

     

    GOOD LUCK!

     

     

     

     

     

     

     

     

     

     

     

    2ue5vgy.gif

    iMac (3.2 GHz, Intel Core i5-2013), OS X Mountain Lion (10.8.3), Fusion Drive-3.12TB, 32GB RAM
  • OGELTHORPE Level 7 Level 7 (22,605 points)
    Currently Being Moderated
    Jun 1, 2013 2:54 AM (in response to kitjv)

    The GPU is an integral part of the MBP logic board.  What this means is that the entire board must be replaced if the GPU has failed.  It is an expensive repair.

     

    The genius bar technicians will be able to determine if that is indeed the problem and the cost associated with it.

     

    Ciao.

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