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Slow brand new iMac

975 Views 7 Replies Latest reply: Jun 1, 2013 3:39 AM by LowLuster RSS
tom griffiths Calculating status...
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May 31, 2013 11:37 PM

I have just started working on a brand new 27inch iMac: 3.2GHz quad-core Intel Core i5; 8 GB memory, 1Tb hard drive; and it is painfully slow. I wait 5-10 seconds for the Finder to open, or 4-5 bounces in the dock before MS Word opens, compared to almost instant responses on my 2011 macbook air.

 

Are there any basic things I can check? The activity monitor doesn't show anything strange,as far as I can see.

 

Thanks in advance for any help.

Tom.

MacBook Air, OS X Mountain Lion (10.8.3), 11", mid-2011, 1.8 Ghz i7; 4GB ram
  • William Rivas Level 5 Level 5 (4,225 points)
    Currently Being Moderated
    Jun 1, 2013 12:20 AM (in response to tom griffiths)

    tom griffiths wrote:

     

    I have just started working on a brand new 27inch iMac: 3.2GHz quad-core Intel Core i5; 8 GB memory, 1Tb hard drive; and it is painfully slow. I wait 5-10 seconds for the Finder to open, or 4-5 bounces in the dock before MS Word opens, compared to almost instant responses on my 2011 macbook air.

     

    Are there any basic things I can check? The activity monitor doesn't show anything strange,as far as I can see.

     

    Thanks in advance for any help.

    Tom.

    i would suggest you download Onyx and run it.

     

    http://www.onyxmac.com/

     

    Then reboot like 2 times, let it sit for 30 minutes snd reboot sgsin. My Air is still fster then the 27" I have becasuse it has an SSD.

     

    Please post back with your results.

     

    AppleWill.png

    MacBook Air, OS X Mountain Lion, iPhone 5 iMac 2.93 iPad Mini
  • Paul_31 Level 6 Level 6 (12,165 points)
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    Jun 1, 2013 12:31 AM (in response to tom griffiths)

    If it's brand new you shouldn't be having to do any troubleshooting.

    Perhaps a phone call to AppleCare, using your free 90-day telephone support (or 3 years if you have extended AC), would be a good next step. They'll likely run you through a few troubleshooting steps and check that you haven't installed any apps that sometimes cause problems (anti-virus, MacKeeper, etc.), perhaps get you to try a re-install of the OS or run some checks using the Recovery HD. And if none of that helps, they may deem it DoA and organise a replacement.

    More about Recovery HD:

    http://support.apple.com/kb/HT4718

  • William Rivas Level 5 Level 5 (4,225 points)
    Currently Being Moderated
    Jun 1, 2013 12:47 AM (in response to tom griffiths)

    tom griffiths wrote:

     

    I have just started working on a brand new 27inch iMac: 3.2GHz quad-core Intel Core i5; 8 GB memory, 1Tb hard drive; and it is painfully slow. I wait 5-10 seconds for the Finder to open, or 4-5 bounces in the dock before MS Word opens, compared to almost instant responses on my 2011 macbook air.

     

    Are there any basic things I can check? The activity monitor doesn't show anything strange,as far as I can see.

     

    Thanks in advance for any help.

    Tom.

    Try Onyx first. It is great! Keeps my Macs turbo charged. You might save yourself a trip!

     

    AppleWill.png

    MacBook Air, OS X Mountain Lion, iPhone 5 iMac 2.93 iPad Mini
  • killhippie Level 3 Level 3 (580 points)
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    Jun 1, 2013 2:31 AM (in response to tom griffiths)

    I would contact Apple. Onyx  shoud  not be needed on a brand new iMac or any Mac in my view. Booting into safe mode, running disk repair and permission repairs is enough and they dont need to be done very often. Onyx can make your Mac slower by deleting caches that need to be rebuilt. OS X does not need fiddling with, it has its own maintenance routines and if kept up to date and allowed to sleep not be turned off and on should run fine. I would suggest leaving things that 'tune your system' alone even though Onyx is probably the safest of all these tune up utilities it can still cause issues. A new brand new iMac should work fine, get it sorted via Apple you definitely should not need to be mucking about with it. In the years I have owned Macs now I have never found the need to use Onyx or any other 'cleaner' thats just my view.

  • AnaMusic Level 9 Level 9 (55,130 points)
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    Jun 1, 2013 2:37 AM (in response to tom griffiths)

    As killhippiestates...

     

    '...contact Apple.

     

    A new brand new iMac should work fine...'

     

     

    So... Contact AppleCare... you have 90 days Free telephone Support... 3 years if you Purchased the AppleCare Protection Plan.

  • macdaddy Level 2 Level 2 (205 points)
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    Jun 1, 2013 3:28 AM (in response to tom griffiths)

    sounds a lot like a hard drive issue to me.

  • LowLuster Level 6 Level 6 (11,785 points)
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    Jun 1, 2013 3:39 AM (in response to tom griffiths)

    If it is brand new, like you bought it less than 14 days ago, take it back and return it then buy another. Apple has a 14 day return policy. There is no reason for you to do any trouble shooting or keep a system that is clearly not performing correctly. That is why there is a 14 day return policy.

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